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Other Services

The Centre for Organisational Excellence Research (COER), the developers of the BPIR.com, provides a range of services to organisations in the private and public sector. These services enable organisations to fast-track their performance towards business excellence through the adoption of best practices.

Benchmarking Awareness Training - "Trade Lite" Seminar - 0.5 day 

This seminar is recommended for senior leaders and employees that wish to understand what benchmarking is, its role in business excellence and the benefits. This seminar introduces participants to the TRADE Best Practice Benchmarking methodology.

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Professional Benchmarking Training - "TRADE" Workshop and Certification - 2 or 3 days 

This workshop provides participants with a comprehensive understanding of benchmarking using the TRADE Best Practice Benchmarking methodology. Prior to the training participants are asked to identify an area for improvement within their organisation so that at the workshop they can work on kick-starting a benchmarking project in this area. In-house training is encouraged so that organisations can form work-teams to start a number of benchmarking projects.

Participants achieve a “TRADE Trained” certificate after completion of the training. Participants can progress to “TRADE Proficiency” and “TRADE Mastery”. It is recommended that all organisations which are serious about business excellence have at least one person who achieves “TRADE Mastery” – enabling them to facilitate multiple benchmarking projects in a professional manner.

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TRADE Benchmarking License for an Organisation 

A three year licence for organisation-wide use of TRADE electronic and hard-copy materials, acceptance of all employees onto the certification scheme, free assessments for all participants in TRADE benchmarking projects to Benchmarking Proficiency and Mastery Certification, free access to the BPIR.com the most comprehensive website for benchmarks and best practices for all employees,  and other benefits such as “the organisation can deliver its own internal TRADE certified programmes at TRADE Trained Level” dependent on your trainer achieving TRADE Mastery status. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

International Best Practice Competition

The International Best Practice Competition was founded by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource and the TRADE Best Practice Benchmarking methodology.

The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

 International Best Practice Visits

International best practice visits are a powerful way for senior executives to learn first-hand of the best practices of other organisations. These visits are on a topic of your choosing and designed to your specific needs. The visit programme will be led and facilitated by a benchmarking expert to ensure that best practices are captured, understood, and actioned. Visits can be arranged to countries anywhere in the world. The best practice visit programme consists of a) a meeting to understand your needs (to identify what you wish to learn) b) design of the programme and site visit questions c) orientation meeting on arrival into the host country and finalisation of learning needs d) site visits to best practice organisations e) review of learning and best practices f) assistance in action planning.

Visits can be arranged for groups of between 5 to 20 people. A lead time of at least 3 months is required to set up the visits. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Benchmarking Project Assistance 

Our team of experts can facilitate or undertake benchmarking projects on your behalf. We can help to identify benchmarks, best practices and implement them in all areas of business excellence. We can help in finding benchmarking partners, undertaking benchmarking surveys and arranging site visits. For small benchmarking projects of 1-3 months it is recommended that COER are assigned for 5-10 days work, and for large benchmarking projects of 6-12 months that COER are assigned for 20-30 days work. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Benchmarking Data for Business Excellence Award Applications 

Performance benchmarking (comparing your organisation’s performance against others) is necessary to identify performance gaps and opportunities for improvement. This is why obtaining “benchmarks” is a critical component of a Business Excellence Award Application. If you are having difficulty in finding relevant benchmarks we can assist you. Typically 5 to 10 days work is required to source and obtain benchmark data. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Benchmarking and Performance Excellence Self-assessment (BPES)

BPES enables an organisation to undertake a full health check of its management system, business drivers and results without external assistance. However, facilitation is available if preferred. BPES has been used by more than 300 organisations from the public and private sector, and from small organisations (5 employees) to large multinationals.

BPES offers the option of having an assessment against either the Baldrige Criteria for Performance Excellence (used in the United States and other countries such as New Zealand) or the EFQM Business Excellence Model (used throughout Europe and the Middle East). Go to http://www.businessexcellencetools.com/ for further information.

Regional/national programmes in business excellence and benchmarking

COER has experience of advising and/or implementing major regional or national business excellence and benchmarking programmes in Australia, Malaysia, New Zealand, Philippines, Singapore, Taiwan, United Arab Emirates and the United Kingdom. Programmes have been designed to improve the performance of specific sectors (e.g. the Food and Drinks Industry and Public Sector), national competitiveness (New Zealand Benchmarking Club) and regional competiveness (research for the Asian Productivity Organisation on the impact of business excellence in Asia). This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 Benchmarking and Best Practice Website - www.bpir.com

The Business Performance Improvement Resource, BPIR.com, is the leading internet-based resource for best practices, benchmarking and business excellence. Access benchmarks, best practices, performance measures, business excellence tools, self-assessments, and a total of over 1,000,000 articles from around the globe. If your organisation is familiar with Business Excellence the resource will help you to identify benchmarks and best practices related to the model you use. In addition, the BPIR will enable your people to network, communicate, and share best practices with other organisations in your country and internationally. View our membership plans

 Plan 4 Success

A learning tool designed to take leaders of organisations, particularly SME’s, at their own pace through a step by step journey from defining the aims of their business and its vision/mission, all the way through to developing performance measures/KPIs and action plans. More information is shown here

The Centre for Organisational Excellence Research (COER), the developers of the BPIR.com, consists of three entities:

  • COER Massey University is the RESEARCH arm and focuses on "Acquiring Knowledge". It administers doctoral research programmes in business excellence and benchmarking.
  • BPIR.com Limited is the KNOWLEDGE TRANSFER arm and focuses on "Best Practice Sharing" through its website
  • COER Limited is the CONSULTANCY arm and focuses on "Applying Knowledge". It provides consultancy services in business excellence and benchmarking.

For more information on COER, visit http://www.coer.org.nz

COER - Key developments from Total Quality Management to Business Excellence.

  • 1984: The first journal paper using the words “Total Quality Management” in its title was published: Rehder, R & F. Ralston, Summer 1984, Total Quality Management: A Revolutionary Management Philosophy, S.A.M. Advanced Management Journal.
  • 1987: The Baldrige model, was designed, providing a common understanding of Total Quality Management principles and components.
  • 1989: The first book on benchmarking was published in 1989 by Robert Camp.
  • 1992: European Quality Award Model launched
  • 1992: The Balanced Scorecard, written by Kaplan and Norton was published
  • 1994: Formation of the Global Benchmarking Network, http://www.globalbenchmarking.org
  • 1995 onwards – move away from Quality/TQM terminology to Business Excellence
  • 2000: ISO9000 more aligned to Business Excellence
  • 2000: Six Sigma popularity grows
  • 2001: Global Excellence Model Council formed
  • 2002: Business Performance Improvement Resource (www.BPIR.com) launched
  • 2007: More than 80 countries reported to have a Business Excellence Award and more than 155 countries have issued ISO 9001 certificates

For a history of TQM and business excellence listen to COER’s free webinar at http://www.coer.org.nz/gallery-and-videos/webinars