Total Quality provides a full range of Baldrige Criteria-related (and other major international award Criteria) services and software excellence.

Our case studies have inspired change management teams around the world to make improvement based upon the best practices of others.

The City of Cape Town replaces the Cape Metropolitan Council and six Local Councils. It is responsible for delivery of services throughout the metropole.

The Business Development Centre is Waikato's leading provider of economic development services for small-to-medium sized businesses and not-for-profit organisations. They are also responsible for the Hamilton Hi Impact Benchmarking Programme.

Enterprise North Shore Trust is the economic development agency for North Shore City, Auckland, New Zealand.

Benchmarking organisations have a mutual interest in promoting benchmarking as an improvement process.

Gosling Chapman specialises in business consultancy and advisory services for corporates, family and owner managed businesses, private clients and professional partnerships. The firm also offers a complete range of traditional chartered accountancy services and they are responsible for the Auckland Hi Impact Benchmarking Programme.

The Institution of Professional Engineers New Zealand (IPENZ) is the professional body which represents professional engineers from all disciplines in New Zealand.