Measure and Evaluate Business Excellence

In order to evaluate the impact of Business Excellence, the following performance measures can be used:

Organisational Excellence Performance: i.e., organisational excellence score. This is a measure of organisational excellence and is typically based on assessment through a Quality Award model such as the Baldrige Model or the EFQM Excellence Model.

Individual Business Excellence Criterion Performance: i.e., organisational excellence score for an individual criterion. This is based on the performance of any criterion of a Business Excellence/Quality Award model.

Business Excellence Model Impact on KPI: i.e., increase in performance as reflected in organisational key performance indicators (for example, sales, customer satisfaction, employee satisfaction) as a result of adopting business excellence (or after adopting business excellence).

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