References

To access and read the articles and reports below go to the HTML Reference List for the Management Brief in the BPIR.com members area.

1. Dale, B.G., Zairi, M., Van der Weile, A, and A.R.T. Williams (2000), Quality is Dead in Europe – Long Live Excellence. True or False? Measuring Business Excellence. Vol. 4. No.3.
2. Link, A.N. and J.T. Scott (2001). Economic Evaluation of the Baldrige National Quality Program. National Institute of Science and Technology, US Department of Commerce.
3. Conti, T. (2004), From Infancy to Maturity: Rethinking the Role of ISO 9000 Standards, TQM and Business Excellence Models. Proceedings of the ASQ Annual Quality Congress. Pp. 1
4. Mann, R. and Grigg, N. (2006), National Strategies for Business Excellence. Proceedings of the Multinational Alliance for the Advancement of Organisational Excellence Conference, Sydney, Australia.
5. Miguel, P. (2005), Quality and Business Excellence Programs in the World. Proceedings of the ASQ Conference on Quality and Improvement. Pp. 371.
6. Baldrige Criteria for Performance Excellence. Visit NIST at http://www.quality.nist.gov/.
7. EFQM Excellence Model. Visit EFQM at http://www.efqm.org/.
8. Deming Prize. Visit http://www.deming.org/.
9. Goasdoué, J. (2001), Is Quality Taken for Granted? The British Journal of Administrative Management. Vol. 23. pp. 10
10. Mann, R.S and S. Nishide (2001), Impressions from a Quality Tour in Japan: Deming to Knowledge Management. NZ Q-Newz – Official Newsletter of the New Zealand Organisation for Quality, August.
11. Kennedy, A., Kelleher, C. and Quigley, M. (2006), CRM Best Practice: Getting it Right First Time at ESB International (ESBI). Irish Journal of Management. Vol. 27, No. 1. pp. 255
12. Weggeman, M. and Groeneveld, M. (2005), Applying the Business Excellence Model to a Research Organisation. Research Technology Management. Vol. 48, No. 4. pp. 9
13. Farrar, M. (2004), The Excellent Organisation. The British Journal of Administrative Management. pp. 10
14. Saraiva, P., Rosa, M. and d’Orey, J. (2003), Applying an Excellence Model to Schools. Quality Progress. Vol. 36, No. 11. pp. 46
15. Wilson, G. and McFarlane, D. (2002), Managing Improvement in the Public Sector. Proceedings of the ASQ Annual Quality Congress. Pp. 711
16. Johnson, K. (2005), Next Level Leadership. Quality Progress. Vol. 38, No. 8, pp. 48.
17. Daniels, S. (2006), A Community College’s Long-Term Commitment. Quality Progress. Vol. 39, No. 6. pp. 47
18. Leonard, D. (2006), Building Quality at Veridian Homes. Quality Progress. Vol. 39. No. 10. pp. 49.
19. Nelsen, D. (2007), Quality Focus Good for Business. Quality Progress. Vol. 40, No. 4. pp. 36
20. Saunders, M and R. Mann, (2007), The business tools typically used by companies at different stages of Business Excellence maturity, COER Report, http://www.coer.org.nz/.
21. Mann R.S. & O. Adebanjo, (1997). Business Excellence in the Food and Drink Industry - Practical Ways to Improve Performance, Financial Times Retail and Consumer Publishing. Pearson Professional Ltd. London
22. Dahlgaard, J. and Nilsson, L. (2002). Focused Self-Assessment: Diagnosing, Prioritising and Improvement. Proceedings of the ASQ Annual Quality Congress. Pp. 383.
23. Global Excellence Model Council. Visit http://www.excellencemodels.org/.
24. Booz-Allen-Hamilton, (2003). Final Report: Assessment of leadership attitudes about the Baldrige National Quality Program, National Institution of Standards and Technology: 58 pp.
25. Centre for Quality Excellence (2005). Report on EFQM and BQF Funded Study into the Impact of the Effective Implementation of Organisational Excellence Strategies on Key Performance Results, University of Leicester.
26. Hendricks, K.B. and Singhal, V.R. (1999). Don’t count TQM out. Quality Progress. Vol. 32, Iss. 4; pg. 35, 8 pgs
27. Mann, R.S. & Saunders, M (2005), Self-assessment in a Multi-Organisational Network, International Journal of Quality and Reliability Management, Vol. 22, Issue 4.
28. Calhoun, J., (2002), Using the Baldrige Award Criteria to Manage and Assess the Performance of your Organisation. The Journal for Quality and Participation. Vol. 25, No. 2. Pp. 42-53.
29. Coleman, S. and Douglas, A. (2003). Where next for ISO 9000 companies? The TQM Magazine. Vol. 15, No. 2. Pp. 88-92.
30. Anon. (2006). Scottish Awards for Business Excellence 2005-06. QSNews. Quality Scotland.
31. Funk, V. (2005). Narrow Focus Provides Widespread Benefits. Quality Progress. Vol. 38 No. 8. Pp. 40-47.
32. Johnson, K. (2004). Stoner: Built on a Strong Foundation. Quality Progress. Vol. 37 No. 8. Pp. 40-46.
33. Daniels, S. (2002). Check out this Baldrige Award Winner. Quality Progress. Vol.35 No. 8. Pp. 41-47.
34. Molnar, P. (2003). Hungary’s journey to business excellence. Quality Progress. Vol. 36, No. 2. Pp. 55 – 65

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