Seminar
How do we improve the Quality process?, Adelaide - Australia
Wednesday, 06/20/18 17:45 - 20:00
Heather Falckh is a business excellence specialist with more than 27 years' senior management experience in large and medium size organisations. She has worked in a variety of industries, more recently in Local and State Government.

Heather has a passion for facilitating groups, using continuous improvement techniques and helping people to manage change. She enjoys getting the best outcomes from people by helping them to work as a more effective team. Her experience also includes development of strategic plans and performance measures, project management and use of a variety of improvement tools and strategies. Heather enjoys developing others through training and coaching and is a regular conference speaker. Heather is an Australian Business Excellence Awards Evaluator and company secretary for Business Excellence Australia. Her qualifications include a Bachelor of Economics and Graduate Certificate in Business Excellence.

Description:

We help to improve the quality of our organisation's processes, but how do we improve our own process? As quality practitioners, how can we:
- improve commitment by the Executive team?
-Engage people working in silos to look cross functionally?
- Create opportunities to embed a continuous improvement culture?

Heather Falckh will share insights from her Improvement by design 5 stage model, based on research and experience. Add your own experiences for a lively discussion on how Quality Practitioners can improve their effectiveness.
Contact
homepage: http://aoq.net.au/events/adelaide-sa/