Knowledge Management 2
Article Index
Knowledge Management 2
1.1 Knowledge Management Basics and Roadmap
1.2 A Knowledge Management Framework
1.3 Knowledge Management Taxonomy and Repository
1.4 Importance of Knowledge Management in Healthcare
2.1 Global Most Admired Knowledge Enterprises (MAKE)
2.2 Accenture: World Leader in Knowledge Management
2.3 Malcolm Baldrige National Quality Award
3.1 FBI Approach to Knowledge Management
3.2 Knowledge Management Platform for Tacit Information Sharing
3.3 Transport for London (TfL) Knowledge Management Culture
3.4 Knowledge Management Model at Embrapa
3.5 Population Registries Kick-Start Rapid-Cycle Clinical Process Improvement
3.6 Governing a Digital Business Ecosystem
4.1 Knowledge Management for the Public Sector
4.2 Why Employees Are Unwilling to Share Knowledge
4.3 Six Questions to Trigger Employees to Share
4.4 Knowledge Sharing Activities in Five European Countries
4.5 Review of Expert Finding Systems (EFSs)
4.6 How to Encourage Knowledge Sharing with Social Intranet Software
4.7 The Potential of Adaptive Learning
4.8 Cognitive Factors that Influence Knowledge Sharing in Organisations
4.9 Trust Communities of Practice and Rewards
5.1 Knowledge Management Tools and Techniques Manual
5.2 Knowledge Management Tools
5.3 How to Create Knowledge Management Systems
5.4 How to Organise a Knowledge Share Fair
5.5 Key Lessons from a Knowledge Sharing Event
5.6 Principals Share Best Meetings of the Year
5.7 The Role of Social Media in Knowledge Sharing
5.8 Learning and Knowledge Sharing Strategy
5.9 Profiling an Organizations Experts
5.10 Communities of Practice
6.1 Return on Investment (ROI) Case Study
6.2 Value of Networks
6.3 How to Use Key Performance Indicators (KPIs) in Knowledge Management
6.4 Knowledge Management Metrics
7. What do business leaders say about knowledge management?

4.5 Review of Expert Finding Systems (EFSs


Source: The Mitre Corporation, United States (date of information: 2006)
Download (PDF): Expert Finding Systems

Application/Key learning points: While it may be more than ten years old, this review of EFSs by The MITRE Corporation is excellent. The report:
  • describes the state-of-the-art EFSs, now and 18 months down the line
  • identifies features provided out-of-the-box and through customisation or integration with other systems
  • assesses other operational, management, and technical characteristics (for example, availability,flexibility, and robustness) of EFSs
  • identifies the technical, social, management (such as vendor viability and market share issuesthat sponsors need to consider to successfully implement an EFS
  • identifies critical factors and metrics such as return on investment, development and sustainment costs,and integration with other systems.
 
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