Knowledge Management 2
Article Index
Knowledge Management 2
1.1 Knowledge Management Basics and Roadmap
1.2 A Knowledge Management Framework
1.3 Knowledge Management Taxonomy and Repository
1.4 Importance of Knowledge Management in Healthcare
2.1 Global Most Admired Knowledge Enterprises (MAKE)
2.2 Accenture: World Leader in Knowledge Management
2.3 Malcolm Baldrige National Quality Award
3.1 FBI Approach to Knowledge Management
3.2 Knowledge Management Platform for Tacit Information Sharing
3.3 Transport for London (TfL) Knowledge Management Culture
3.4 Knowledge Management Model at Embrapa
3.5 Population Registries Kick-Start Rapid-Cycle Clinical Process Improvement
3.6 Governing a Digital Business Ecosystem
4.1 Knowledge Management for the Public Sector
4.2 Why Employees Are Unwilling to Share Knowledge
4.3 Six Questions to Trigger Employees to Share
4.4 Knowledge Sharing Activities in Five European Countries
4.5 Review of Expert Finding Systems (EFSs)
4.6 How to Encourage Knowledge Sharing with Social Intranet Software
4.7 The Potential of Adaptive Learning
4.8 Cognitive Factors that Influence Knowledge Sharing in Organisations
4.9 Trust Communities of Practice and Rewards
5.1 Knowledge Management Tools and Techniques Manual
5.2 Knowledge Management Tools
5.3 How to Create Knowledge Management Systems
5.4 How to Organise a Knowledge Share Fair
5.5 Key Lessons from a Knowledge Sharing Event
5.6 Principals Share Best Meetings of the Year
5.7 The Role of Social Media in Knowledge Sharing
5.8 Learning and Knowledge Sharing Strategy
5.9 Profiling an Organizations Experts
5.10 Communities of Practice
6.1 Return on Investment (ROI) Case Study
6.2 Value of Networks
6.3 How to Use Key Performance Indicators (KPIs) in Knowledge Management
6.4 Knowledge Management Metrics
7. What do business leaders say about knowledge management?

6.1 Return on Investment (ROI) Case Study


Source: Managing the Digital Firm, University of Porto, Portugal (date of information: 2003) Download (PDF): ROI Case Study

Application/Key learning points: The web link discusses the development of world-class knowledge repositories by borrowing from the experiences and data structures of different organisations, including KPMG and Coca Cola. In addition, it includes a full case study of Cuatrecasas, a Spanish firm that has successfully implemented a knowledge repository. Of particular interest here is the ROI Case Study, which shows how the ROI of the knowledge management system was calculated. This is an important article because it identifies best practices from different successful organisations and integrates them. In addition, features of the technological systems that enabled these knowledge management systems are discussed.
 
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