Knowledge Management 2
Article Index
Knowledge Management 2
1.1 Knowledge Management Basics and Roadmap
1.2 A Knowledge Management Framework
1.3 Knowledge Management Taxonomy and Repository
1.4 Importance of Knowledge Management in Healthcare
2.1 Global Most Admired Knowledge Enterprises (MAKE)
2.2 Accenture: World Leader in Knowledge Management
2.3 Malcolm Baldrige National Quality Award
3.1 FBI Approach to Knowledge Management
3.2 Knowledge Management Platform for Tacit Information Sharing
3.3 Transport for London (TfL) Knowledge Management Culture
3.4 Knowledge Management Model at Embrapa
3.5 Population Registries Kick-Start Rapid-Cycle Clinical Process Improvement
3.6 Governing a Digital Business Ecosystem
4.1 Knowledge Management for the Public Sector
4.2 Why Employees Are Unwilling to Share Knowledge
4.3 Six Questions to Trigger Employees to Share
4.4 Knowledge Sharing Activities in Five European Countries
4.5 Review of Expert Finding Systems (EFSs)
4.6 How to Encourage Knowledge Sharing with Social Intranet Software
4.7 The Potential of Adaptive Learning
4.8 Cognitive Factors that Influence Knowledge Sharing in Organisations
4.9 Trust Communities of Practice and Rewards
5.1 Knowledge Management Tools and Techniques Manual
5.2 Knowledge Management Tools
5.3 How to Create Knowledge Management Systems
5.4 How to Organise a Knowledge Share Fair
5.5 Key Lessons from a Knowledge Sharing Event
5.6 Principals Share Best Meetings of the Year
5.7 The Role of Social Media in Knowledge Sharing
5.8 Learning and Knowledge Sharing Strategy
5.9 Profiling an Organizations Experts
5.10 Communities of Practice
6.1 Return on Investment (ROI) Case Study
6.2 Value of Networks
6.3 How to Use Key Performance Indicators (KPIs) in Knowledge Management
6.4 Knowledge Management Metrics
7. What do business leaders say about knowledge management?

6.2 Value of Networks:  Virtual Communities at Caterpillar


Source: Caterpillar, United States Lead (date of information: 2004)
Link: Virtual Communities at Caterpillar

Application/Key learning points: This article describes Caterpillar’s approach to knowledge management, which has evolved significantly over the past 30 years. Caterpillar uses an online platform to promote collaboration, in addition to other tools and networks. The article also reports on the ROI for knowledge management, in particular the value gained from internal and external networking.
 
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