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Employee Suggestion Schemes |
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A means by which employees are encouraged and enabled to offer ideas relating to the business.
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Customer Knowledge Management |
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Customer Knowledge Management (CKM) encompasses the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and innovative products/services, and/or product/service improvements.
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Customer Support and Service |
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Customer support and service (CSS) involves a range of after-sales activities which relate to the manner in which products and services are delivered, bundled, explained, billed, installed, repaired, renewed, and potentially redesigned.
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Customer Order Management |
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Customer Order Management (COM) systems provide direct access to product and pricing information and enable rapid responses to customers ordering and service requirements.
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Activity Based Management |
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Activity Based Costing (ABC) and Activity Based Management (ABM) are methods used to manage and improve business processes by examining, and modifying, the costs of the activities contributing to the production and delivery of a particular product or service.
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