The formal processes used to attract, develop, and retain leaders within an organisation.
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Recruitment and Selection |
Finding the right employees to fulfil roles within the organisation.
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Employee Suggestion Schemes |
A means by which employees are encouraged and enabled to offer ideas relating to the business.
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Customer Knowledge Management |
Customer Knowledge Management (CKM) encompasses the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and innovative products/services, and/or product/service improvements.
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Customer Support and Service |
Customer support and service (CSS) involves a range of after-sales activities which relate to the manner in which products and services are delivered, bundled, explained, billed, installed, repaired, renewed, and potentially redesigned.
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Management Brief Reports