BPIR Newsletter: May-2016
 
 
BPIR Newsletter: May 2016

Hi,

Welcome to May's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • How Target built a world-class digital marketing team: Tips from CMO Jeff Jones....read more
  • 5 Key points to consider when developing an innovation strategy....read more
  • You need an innovation strategy....read more
  • Baldrige is answer to how to create the culture you need....read more
  • School boards and the Baldrige Framework = Excellent results....read more
  • Critical things ridiculously successful people do every day....read more

Toward a world class innovation strategy: Dubai Statistics Center leading the way

On the 28th of April the 3rd Progress Sharing Day of Dubai We Learn was held.

To assist in the sharing of best practices, 3 progress sharing days for the 13 benchmarking projects have been held. During these days, each team shares the progress they have made with their projects. To add interest to the day, each team is given 10 minutes to present and the audience vote on which projects have made most progress.

At the 3rd Progress Sharing Day, 4 teams were selected as achieving the most progress with Dubai Statistics achieving the most votes. The four projects were: 
•    Shams Dubai Initiative (Customer awareness & engagement) - Dubai Electricity & Water Authority
•    Improving Purchasing Channels - Dubai Municipality
•    People Happiness - Knowledge & Human Development Authority
•    Innovative Statistics - Dubai Statistics Center (DSC)

The aim of Dubai Statistics Center’s project is to “identify best practices in Innovation to enable DSC to develop and implement a strategy for innovation to improve its process and services”.  In particular, they have identified they need to improve in these areas: innovation strategies, innovation measurement, innovation labs, suggestion schemes, innovative statistical information delivery.

More info...

BPIR Tip of the Month: Self-assessment tools and surveys in BPIR.com

Do you know that there are more than 75 self-assessments available in BPIR.com?

You may like to assess the performance of a functional area, business practice or approach (such as your marketing or your performance measuremSelf-assessment tools and surveys in BPIR.com ent system), or the performance of your whole organisation. Undertake the assessment and then use the other BPIR.com resource to provide ideas and best practices to address your opportunities for improvement.

Click here to see how it works.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Economic Situation and Conditions" category (one of 23 categories):
Florida Trend
Growth Strategies
Economic Indicators
Survey of Current Business
Small Business Economic Trends
The Business Journal - Central New York

Creating a loyal and engaged workforce pays off for software developer 

To create a loyal and engaged workforce, SAS, a US-based global software company, set out to show it valued its employees. Management were chosen based on their ability to help other people and facilitate their careers, rather than their own. The firm created an inspirational environment by giving employees ownership of their work: everyone was responsible for the work they produced, from the software programmers to the gardeners (who are each given a separate area of the grounds that they are responsible for). Among other benefits, SAS provided a large gymnasium on site and free health care. Because of the firm's approach, employee turnover was some 20% lower than the industry norm and each vacancy received well over one hundred applications. When the recession hit in 2008 and most of its competitors were laying off staff, SAS promised all 13 000 employees that they would keep their jobs. According to the CEO, the resulting calm and secure atmosphere resulted in record profits in 2009.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: April-2016
 
 
BPIR Newsletter: April 2016

Hi,

Welcome to April's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Commerce deputy secretary honors 4 organizations with 2015 Baldrige Award....read more
  • Applying Baldrige model in schools to deliver extraordinary results....read more
  • The ONE metric which tells you if your product’s got Mojo....read more
  • The Importance of Leadership and the “Best Kept Secret” for using a Baldrige application....read more
  • I’ve worked for two billionaires. Here’s what I learned from them....read more
  • David Bowie: Look back in Quality....read more
  • 20 Cognitive biases that screw up your decisions....read more
  • Where success isn’t an accident: Process management tips from a Baldrige award-winning school district....read more
  • To forecast the future, look outside your industry....read more

Does your organisation have best practices in one of the following 13 areas?

One key part of Dubai We Learn initiative is the undertaking of 13 benchmarking projects that are facilitated by the Centre of Organisational Excellence Research (COER), New Zealand. All 13 projects are using the TRADE Best Practice Benchmarking methodology with an expectation that most projects will be completed within a year (the projects began in October 2015). Currently most projects are starting the “Acquire best practices” stage of TRADE and searching for benchmarking partners and learning best practices.

It is for this purpose we are inviting organisations with “good” to “best practices” in these 13 areas, Click this link, to contact us to explore if there is an opportunity for mutual learning. The respective government entity will be happy to share with you its own practices and the project work it has conducted so far. We would also be pleased to share with you best practices from other Dubai We Learn participants to thank you for your assistance.

If you can help in our search for best practices, please send an email to Dr Robin Mann, Director – Centre for Organisational Excellence Research, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ..

BPIR Tip of the Month: More than 180 Best Practice Videos for you to view

Imagine a website that provides a detailed list of major award winners along with the organisation’s  name,  award names , a summary report of the award application details, and  contact details for the organisations involved. Well wait no longer; an  "Award Winners Reports" section has been recently launched on the BPIR.com. This service offers all of the above-mentioned features, PLUS 100's of video clips and presentation slides are also available for many of the award entries.
Currently, there four awards listed in the database:
1-    Baldrige National Quality Award
2-    Singapore Quality Award
3-    Best Practice Competition
4-    GBN’s Benchmarking Award
The Award Winners Report is a great tool that can help you to find potential benchmarking partners, and to learn from the example of top performing organisations.
Click here to see how it works.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Human Resources" category (one of 23 categories):
HRMagazine
Benefits Quarterly
Leadership Excellence
Journal of Corporation Law
Journal of Service Science and Management
Academy of Educational Leadership Journal

Performance Excellence pays off for manufacturer

The foundation for success at Milliken & Company, a US manufacturer, was built on the Baldrige Criteria for Performance Excellence. Milliken began to assess itself internally using Baldrige standards until the Baldrige Criteria became completely ingrained in the way employees thought and the way they worked. Internal Baldrige competitions with five different categories were set up with businesses and support areas competing. The application process used was exactly the same as the Baldrige process, with trained judges and site visits throughout the company. Adoption of the Baldrige criteria also led to global study missions for industry best practices. The company won the Baldrige Award in 1989 and got so much out of it that it applied and eventually won the European quality award, the Canadian quality prize, and the British quality award.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: March-2016
 
 
BPIR Newsletter: March 2016

Hi,

Welcome to March's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

Latest Best Practice Report: Employee Suggestion Schemes

People are the only source of creativity, innovation and improvement, so harnessing their talents is vital to an organisation’s success and growth. A well-designed suggestion scheme can save money, and improve and streamline processes. A suggestion scheme can also help improve the working environment within an organisation. It can create a platform through which employees might be given the recognition and rewards they deserve.

BPIR News

  • Are you too goal focused?....read more
  • Excellence across America: 25 High-Performing Organizations Honored in 2015....read more
  • Organizational Excellence frameworks – How to fail....read more
  • Bold or Bluffing?....read more
  • How to Thrive on Stress....read more
  • Dubai Municipality Leading the Way in Government Initiatives....read more

Does your organisation have best practices in one of the following 13 areas?

One key part of Dubai We Learn initiative is the undertaking of 13 benchmarking projects that are facilitated by the Centre of Organisational Excellence Research (COER), New Zealand. All 13 projects are using the TRADE Best Practice Benchmarking methodology with an expectation that most projects will be completed within a year (the projects began in October 2015). Currently most projects are starting the “Acquire best practices” stage of TRADE and searching for benchmarking partners and learning best practices.

It is for this purpose we are inviting organisations with “good” to “best practices” in these 13 areas, Click this link, to contact us to explore if there is an opportunity for mutual learning. The respective government entity will be happy to share with you its own practices and the project work it has conducted so far. We would also be pleased to share with you best practices from other Dubai We Learn participants to thank you for your assistance.

If you can help in our search for best practices, please send an email to Dr Robin Mann, Director – Centre for Organisational Excellence Research, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ..

BPIR Tip of the Month: Best Practice Reports

Did  you know that a free best practice report  is published on the BPIR every two months?  To see how to access these reports watch this clip.

Over 50 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Engineering" category (one of 23 categories):
- Industrial Engineer
- Manufacturing Engineering
- The UMTRI Research Review
- Equipment Leasing & Finance
- Chemical Engineering Progress
- Engineering Management Journal

Activity-based management leads to significant savings

Caterpillar's Marketing & Product Support Division (MPSD), used activity-based management (ABM), to streamline processes, reduce costs, and save millions of dollars. ABM at Caterpillar included activity-based costing, 6 Sigma, and active modelling of improvements. A 5-step process was used to implement ABM:
1) Step 1: Value Stream Mapping and Time Tasking - each person`s work stream was combined into a value stream map.
2) Step 2: ABM Analysis-Process Costing - A cost rate for each activity to manufacture and for office support service was calculated.
3) Step 3: Active Modelling and Simulation - a 6 Sigma weighting methodology rated the importance of each activity across the KPIs. Once completed MPSD knew the value and cost of each activity.
4) Step 4: Options-based Scenario Analysis - enabled MPSD to simulate scenarios and assess savings from changing various activities prior to a final decision to implement.
5) Step 5: Cost-value Optimization Model - identified activities necessary to make the process changes, assigned resources to implement the changes, and tracked the associated savings.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: February-2016
 


BPIR Newsletter: February 2016

Hi,

Welcome to February's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Life-Changing Benchmarking: How Does Your Organization Compare?....read more
  • Business Development Sectors Failing to Use Employee Feedback to Drive Strategic Change....read more
  • Managing By Commitments – 5 Disruptive Practices To Improve Execution....read more
  • Identifying and Applying Best Practices for Government....read more
  • Four U.S. organizations honored with 2015 Baldrige National Quality Award....read more
  • How has Executive responsibility changed according to ISO 9001:2015?....read more
  • How Bad Design Wrecked Steve Harvey’s “Universe”....read more
  • Improve Financial Performance . . . Even When Losing....read more
  • Why You Should NOT Leave Your Job to Become an Entrepreneur....read more

Dubai Municipality Leading the Way in Government Initiatives

The Dubai Government Excellence Programme’s (DGEP) “Dubai We Learn” initiative consists of a range of organisational learning and benchmarking activities as described in a previous blog “Identifying and Applying Best Practices for Government”

At the 2nd Progress Sharing Day held on 18 January 2016, 13 project teams from 13 government departments shared the progress of their benchmarking projects. To maximise the engagement and learning of the government entities the audience were invited to vote on which teams had made most progress.

The team judged to have made most progress were from the Dubai Municipality with its project to “Improve Purchase Procedures and Channels”. Other government entities recognised for their progress were the Dubai Corporation for Ambulance Service for its project on “Development of Emirati Paramedic Leaders” and Mohamed Bin Rashid Enterprise for Housing for its project on “Improving Customer Experience” particularly through using SMART applications. Regardless of the voting, all teams demonstrated an exceptional dedication to their projects.

BPIR Tip of the Month - How to search ProQuest database in BPIR.com

Do you know that there are more than 1 million articles in ProQuest database in BPIR.com? This is how to search and filter results in ProQuest database.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Engineering" category (one of 23 categories):
- Industrial Engineer
- Manufacturing Engineering
- The UMTRI Research Review
- Equipment Leasing & Finance
- Chemical Engineering Progress
- Engineering Management Journal

https://www.asem.org/EMJ

Collaboration software helps protect knowledge

Knowledge is perhaps one of the most important assets that an organization possesses. Rather than attempting to capture and collate all of the information held by an organisation, collaboration tools have been developed that enable personnel to both interact with one another and to locate specific knowledge of interest. The Shaw Group needed to protect the knowledge held by its engineers and therefore turned to a proprietary web-based tool which provided access to more than 21,000 reference works that engineers could use to search for relevant data. The engineers were also able to use the system for sharing information locally and to collaborate with employees working in different geographic regions. The system ensured that everyone had access to the same information, and it enabled users to create their own personal knowledge management systems which could be saved for future reference both by themselves and by their colleagues.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: December-2015
 

If you can't read this email, please view it online

BPIR Newsletter: December 2015

Our Holidays season deal, use 30DEC2015 promo code and save 30% on new membership

Hi,
Seasons Greetings from the BPIR team!
Welcome to December's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.


Best Practice Events

BPIR News

  • 2015 New Zealand Business Excellence Awards....read more
  • Where Excellence Went Wrong....read more
  • The Baldrige Guide to Overcoming Poor Leadership....read more
  • The Ten Dangers of Sleep Deprivation for Workers....read more
  • Why More and More Companies are Ditching Performance Ratings....read more
  • Please, No More Brainstorm Sessions....read more
  • The Baldrige Framework Is … [Choose a Metaphor]....read more
  • Answering Your Questions on Work-Life Balance....read more
  • Back to the Future…Baldrige Style ....read more
  • Top 10 best practices for effective web marketing for CPA Firms ....read more
  • What drives someone to spend most of their adult life inventing a jetpack?....read more

4th Global Benchmarking Award – A Must Attend Event, 17 December, Dubai

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 17th December 2015, Dubai, United Arab Emirates.

Winners of the 4th International Best Practice Competition

The 4th International Best Practice Competition was held in Manila, Philippines on 26/27 November.

Winners of this event were Al Jazeera International Catering LLC, UAE with a best practice titled “Our Planet – Our Responsibility – CSR Engagement Strategy for Sustainability Excellence”, and Dubai Corporation For Ambulance Services (DCAS) with a best practice titled “Cultural Sensitivity Gives Birth to a Maternity Care

For further information on the winners and runners up click here.

Full access to the best practice videos, ppts and case study are provided to members of the BPIR.com.


Al Jazeera International Catering Company (JIC) and Dubai Corporation For Ambulance Services (DCAS) teams with final session judges.


BPIR Tip of the Month - Business Excellence Models

This area of the web-site allows  users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Banking and Finance" category (one of 23 categories):
- Global Finance
- Business Credit
- The Secured Lender
- Independent Banker
- Communities & Banking
- Journal of Financial Planning

Lean Thinking in a retail coffee and donut chain

To effect service quality improvements the J.CO Donuts & Coffee , an Indonesian donut & coffee chain, used lean thinking. The operational system was studied in detail and Root Cause Analysis (RCA) identified five root causes of long queues and long waiting time at the stores. To address these the applied reverse process mapping to gain a clearer view of the main processes and workflows. A number of recommendations were then proposed to improve or solve the root causes. J.CO won the Digital Marketing Award, the Bulby Award International (United States) for category company website in 2010.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
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