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BPIR Newsletter Dec - 2013
BPIR Best Practice Newsletter
December - 2013
Visit BPIR.com Forgot your password? Not a member?

Hi,




Seasons Greetings and a Happy New Year in 2012 from the BPIR team!  Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

Upcoming Events
EFQM Assessor Training, London 14 & 16 Jan. Organiser: The British Quality Foundation.

Ottawa Public Sector Quality Fair, Ottawa 4 Feb.  Organiser: Excellence Canada
.

Sharing Best Practice Tour: Jaguar and Rover, Halewood, 13 Feb. Organiser: The British Quality Foundation.

Certificate in Business Excellence, Wellington 11 Mar. Organiser: New Zealand Business Excellence Foundation

Benchmarking for Excellence
Singapore 13 - 14 Mar. 

** See BPIR Events Calendar for more events

BPIR News
  • The Sponsor as the face of Organisational Change - Why a large number of projects fail and how to avoid that.  ....read more
  • How Mindfulness impacts Organisational Performance - What is Mindfulness and how is an employee’s personal mindfulness practice affected by organisational circumstances.  ....read more
  • 2nd Global Benchmarking and Best Practice Awards - The award winners of the 2nd Global Benchmarking Award and Best Practice Competition.  ....read more

Spotlight on Events
2nd Global Benchmarking and Best Practice Awards
The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award were held at the Business Excellence Global Conference in October, Singapore.

2nd Global Benchmarking Award:
Entrants to the Best Practice Competition may also enter the Global Benchmarking Network’s Global Benchmarking Award. This requires organisations to share a best practice and describe how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive. The GBN’s Global Benchmarking Award was designed by Benchmarking Partnerships (Australia), BestPrax Club (India) and COER (New Zealand) on behalf of the GBN. It was first trialed in India in 2010.

Winner:
  • Our Benchmarking Approach, Dr. Wafi Dawood, Chief of Strategy and Excellence, Knowledge and Human Development Authority, United Arab Emirates.
Runners up:
  • Our Benchmarking Approach, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
  • Our Benchmarking Approach, Ku Yuen Wah, Head – Process and Service Innovation, OCBC Bank, Singapore.

2nd International Best Practice Competition
The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource, and is aligned to the Global Benchmarking Award (administered by the Global Benchmarking Network–knowledge experts in benchmarking and best practices).

Winner:
  • ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head – Passport – Designate, Immigration & Checkpoints Authority, Singapore.
Runners up:
  • UOB Mobile Cash – Singapore’s First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United Overseas Bank Limited, Singapore.
  • Training in the Private Security Industry, Peter D’Arcy, CEO, National Training Institute, Ministry of Interior, United Arab Emirates.
  • Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent, Senior Executive, Global Indian International School, Singapore.


Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:
  • Eco-Design Health Check - This self-assessment will help you to easily and quickly assess how well the concept of environmental design is integrated within the product lifecycle from design to disposal. ....read more
  • Strategic Planning Five Minute Needs Assessment - This simple self-assessment tool consists of 15 questions to evaluate your company's approach to strategic planning. The tool is designed for busy people who want results fast. Through completing the quiz, you can rate your company's performance with regard to the most critical elements of good strategic planning and management. Simple suggestions for improvement are provided. ....read more
  • Six Sigma Self-Assessment - This self-assessment will help you to assess the quality of your organisation’s six sigma approach. ....read more

Featured Publications
Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the "Accounting" category (one of 23 categories):

- Financial Management
- CPA Client Tax Letter
- Journal of Accountancy
- Financial Theory and Practice
- Management Accounting Quarterly
- International Journal of Government Auditing

Best Practice Case Studies
Read one of our best practice case studies:

Collaborative inquiry leads to innovative technologies
This snippet and associated article describe cross functional teams from the colleges of engineering and nursing at the University of Detroit Mercy, USA.
Engineering and nursing teams formed multidisciplinary partnerships in order to design useful products for patients with disabilities. The team members needed to learn collaborative skills including how to communicate effectively outside their respective disciplines. Brainstorming sessions were carried out both virtually, and in person. Proprietary systems were used to facilitate collaboration and enable the participants to share files, research documents, and to exchange ideas. Faculty personnel were able to monitor interactions in the virtual chat room. Examples of the innovative technologies developed included:
- A triceps strengthener enabling a paralyzed man transfer from his wheelchair.
- A hip and knee exerciser for a man with worsening muscular sclerosis.
- A laundry extractor for a woman with spina bifida to enable her to take clothes out of the washing machine.
- A detachable motor for non-electric wheelchairs.
- A grasping device enabling a man, following a gunshot wound, to hold papers in and ineffective hand.
- A smart-technology walker to help lift patients in the event of a fall....
.... read more

Crowd sourcing solves difficult problems economically and quickly
Some 50 government agencies were are able to offer prizes to the general public for solutions to complex problems using a website, www.challenge.gov. Examples of successful crowd sourcing projects were as follows:

1. A solution was sought regarding how to stop uncooperative fleeing vehicles at conflict zone check points without causing permanent damage to the vehicle or harming any of its occupants. Within a two-month deadline 150 people submitted proposals vying for a US$25,000 prize. The winner was an engineer from Peru who suggested an affordable remote-controlled electric-powered vehicle that could accelerate up to 130 miles per hour within three seconds, position itself under a fleeing vehicle and automatically release an airbag to lift it and slide it to a stop.

2. Methods were sought for reassembling previously shredded documents in order to examine potential vulnerabilities associated with current document shredding practices. The challenge was structured as a race to win US $50,000 and attracted 9,000 registered teams. The winner reassembled five documents that were shredded into over 10,000 pieces in 33 days using a combination of computer algorithms and human assembly....
.... read more


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,

Neil Crawford
------------------
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb

Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner services, you have recently contacted us about the resource, or we believe you wish to be on the list for other reasons. If you wish to be removed from the newsletter emailing list or wish to change your email details, click here to unsubscribe, or send "(old email address) change to (new email address)" to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . In either case you will need to use or quote the email address by which we contact you - or we may not be able to find you to unsubscribe.

© 2013 BPIR.com Limited.
 
BPIR_Webinar

To know more about BPIR and its service, we wanted to invite you to a webinar titled "How to boost your business performance" on Wednesday, 6 Nov, 2013 02:00 PM (Singapore time), where you will be able to learn more about BPIR and how to improve your organisation performance using the different tools available at BPIR.com.

Time:
6am GMT
10am Dubai time
7pm NZ time

Click here to register

 
BPIR Newsletter Oct - 2013

BPIR Best Practice Newsletter
October - 2013
Visit BPIR.com Forgot your password? Not a member?

Hi,

Welcome to October’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

Customer Loyalty

An organisation can maximise profits by strengthening its bonds with its customers, thereby retaining them longer. Customer loyalty involves attracting the right customers and getting them to buy—often, and in increasing quantities—and then getting them to bring in even more customers. Solid customer loyalty can be established through the following:
  • Customisation: shaping products and services to suit individuals
  • Commitment: responding to the customer’s needs of the moment
  • Collaboration: allowing customers to share their ideas, and
  • Coordination: providing a happy balance between people, technology and processes. read more
Read other best practice reports
Upcoming Events
Benchmarking for Excellence, Kuala Lumpur 23 - 24 Oct, Singapore 18 - 19 Nov, Wellington 21 - 22 November.

How to boost your business performances, Online webinar 22 October. Organiser: BPIR.com


Performance Excellence Summit, Toronto, 30 October. Organiser: Excellence Canada.

Global Business Excellence Conference, Singapore, 30 - 31 October. Organiser: Spring Singapore.

EFQM assessor training, London 3 - 5 December. 
Organiser: The British Quality Foundation.

** See BPIR Events Calendar for more events

BPIR News
  • 2nd International Best practice Competition and 2nd Global Benchmarking Award - Entries qualified for the 2nd International Best Practice Competition and 2nd Global Benchmarking Award.  ....read more
  • Leadership Transition - Tips for most effective leadership transition period.  ....read more
  • 20 years of learning, nine key changes in performance excellence - The 25th anniversary for Baldrige programme and lifelong lessons from programme director  ....read more
  • Journey to Excellence: Iredell-Statesville Schools - Iredell-Statesville School’s Business Excellence journey.  ....read more
  • The surprising reasons why America lost its ability to compete - What is the reason behind US companies competitiveness decline.  ....read more

Spotlight on Events
A One-Stop Shop for Best Practices
The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award will be held at the Business Excellence Global Conference, 30-31 October 2013, Singapore.

The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.
Attend the conference to see 22 best practice presentations competing for the 2nd International Best Practice Competition and 5 benchmarking approaches competing  for the Global Benchmarking Award.


For more information about the competition visit the competition website BestPracticeCompetition.com and for more information about the conference visit the conference website beglobalconference.com

Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:
  • High Performing Partnerships - This self-assessment tool aims to assess whether potential partnerships are likely to be sustainable and value adding, and if they have already been formed, then how they can be improved. It focuses on five elements that impact on forming successful partnerships: purpose and leadership, outcomes and customer focus, culture and communications, learning and innovation, and management for partnership performance. ....read more
  • Delegation Self-assessment - This self-assessment tool is designed to find out how well you delegate. Through completing the survey, you can rate your delegation skills. 21 tips on how to delegate effectively are provided. ....read more
  • Performance Coaching - This self-assessment will help you rate your coaching skills and determine the areas you should develop to improve your performance. ....read more

Featured Publications
Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the "Labour And Industrial Relations" category (one of 23 categories):

- Employee Benefit Plan Review
- Workforce Management
- Management Services
- Industrial & Labor Relations Review
- Monthly Labor Review
- SuperVision

Best Practice Case Studies
Read one of our best practice case studies:

Customer Loyalty Programme achieves premier status
By 2013 the AIR MILES Reward Programme of LoyaltyOne, Inc., a Canadian provider of loyalty programmes, had become Canada`s premier coalition loyalty programme with over 10 million Collector accounts, representing approximately two-thirds of all Canadian households. The programme allowed Collectors to earn reward miles by doing everyday shopping at thousands of retail and service locations across Canada and leading global brands online. Collectors could access over 1,200 leisure, entertainment, merchandise, travel and a range of accredited, environmentally-friendly lifestyle rewards. AIR MILES rewards could be instantly redeemed on many everyday and high value purchases like gas, grocery, drug store items and home improvement purchases at participating Sponsors. In 2012 LoyaltyOne was named one of Canada’s 50 Best Employers for its third consecutive year, and one of Canada’s Greenest Employers....... read more

Lean Six Sigma aims at zero errors
Cedars-Sinai Medical Center (CMC) aimed at zero errors for its Lean Six Sigma projects even when considered not theoretically possible. They likened their “zero errors” philosophy to designing a jet aircraft where anything less was is not acceptable. The following outline CMS’s successes:
1.) Hand Washing compliance rates rose from 66 percent to 95 percent in 18 months and currently remained steady at 98 percent.
2.) Surgical Site Infection rates fell from 15.5 to less than 5 per 100 procedures.
3.) Readmissions - 30-day all-cause readmission rates among heart failure patients was reduced by more than 50 percent within eight months.
4.) Ventilator-Associated Pneumonia (VAP) rates fell over a 10 month period to five incidences out of 9,580 ventilator days - zero VAP cases occurred anywhere at CMS for six of those 10 months. This rate was more than 70 percent below the average for similar hospitals in the National Healthcare Safety Network....
.... read more


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,

Neil Crawford
------------------
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb

Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner services, you have recently contacted us about the resource, or we believe you wish to be on the list for other reasons. If you wish to be removed from the newsletter emailing list or wish to change your email details, click here to unsubscribe, or send "(old email address) change to (new email address)" to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . In either case you will need to use or quote the email address by which we contact you - or we may not be able to find you to unsubscribe.

© 2013 BPIR.com Limited.
 
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