BPIR Newsletter: January 2017
 


BPIR Newsletter: January 2017

Hi,

Welcome to January's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • What America still needs, part 2....read more
  • What America still needs, part 1....read more
  • Learning from the Asian focus on excellence....read more
  • A successful first year for Dubai We Learn....read more
  • Winner of the 5th Global Benchmarking Award....read more
  • Study reveals business-changing journey for small businesses....read more

5th International Best Practice Competition – Last Call for entries

The 5th International Best Practice Competition. will be held in Mumbai, India, 25/26th April 2017 courtesy of BestPrax Club.

To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The Last Call for entries closes on 23 January. Last year there were 38 entries with 28 qualifying to the Competition Event.

The winners of the International Best Practice Competition in 2015 were Al Jazeera International Catering LLC, UAE with a best practice titled 'Our Planet – Our Responsibility'. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled 'Cultural Sensitivity Gives Birth to a Maternity Care'

5th Global Benchmarking Award – Award Winner


The Global Benchmarking Network (GBN). launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014, and the Medical City (Philippines) in 2015. For videos on these award winning organisations click here.

The 5th Global Benchmarking Award was held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China. Judges were Dawn Ringrose from Canada, Mark Modena from UK and Holger Kohl from Germany.

The winner is:
– Al Jazeera International Catering (JIC) , UAE (Presentation video)

Runner-ups:
– Nanjing Metro Operation Company Limited, China
– SVKM’S NMIMS (Deemed to be University), India

Event presetations will be uploaded to BPIR.com soon.

BPIR Tip of the Month - Keyword Search

This page offers a simple and alternative method of searching any of the main BPIR databases via key word(s) without having to go to the specific database pages.

Click here to see a video clip on how to do it.


Building community excellence using the Baldrige Criteria for Performance Excellence (CPE)

In 2010, when an Elementary School District with some 30,000 students sought help with a serious problem related to student health. the San Diego County Health and Human Services Agency (HHSA), a US Public health and social services agency, used the Baldrige framework to address the issue. Building on its own use of a Baldrige-based, collaborative approach, the HHSA had the School District measure individual students’ body mass index, and found that 40%of the district’s schoolchildren were obese. Over the next four years, HHSA worked with community-based organisations, a physician and medical group, businesses, schools, and the city and police department of Chula Vista to reduce student obesity. By 2014, the multi-sector collaboration had decreased the district’s student obesity rate by 17%. The Baldrige Framework facilitated collaboration and the sharing of vision and values and mission and strategies. The project led HHSA to develop a toolkit that was shared with all other school districts in San Diego.


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: December 2016
 
 
BPIR Newsletter: December 2016

Our Holidays season deal, use 30DEC2016 promo code and save 30% on new membership

Hi,
Seasons Greetings from the BPIR team!
Welcome to December's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.


Best Practice Events

BPIR News

  • Cyber security risk management: what should we be talking about?....read more
  • A systems perspective to leadership and strategy....read more
  • 5 (budget) hacks for building amazing office culture....read more
  • Chapter on Organizational Excellence for the global encyclopedia....read more
  • Call to participate in the 1st Global Assessment on the current state of organizational excellence....read more
  • Celebrating 25 years of excellence in Scotland....read more
  • They know how to do it in Singapore....read more
  • The BestPrax Conclave....read more
  • Four U.S. organizations receive nation’s highest honor for performance excellence....read more
  • Another Baldrige ambassador takes the message overseas
    ....read more
  • Management systems interview with Ian Hendra....read more

5th International Best Practice Competition – Call for entries

The 5th International Best Practice Competition. will be held in Mumbai, India, 25/26th April 2017 courtesy of BestPrax Club.

To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 23 January. Last year there were 38 entries with 28 qualifying to the Competition Event.

The winners of the International Best Practice Competition in 2015 were Al Jazeera International Catering LLC, UAE with a best practice titled 'Our Planet – Our Responsibility'. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled 'Cultural Sensitivity Gives Birth to a Maternity Care'

BPIR Tip of the Month - Business Excellence Models

This area of the web-site allows  users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 270 top publications! Here are a few of the titles from the "Banking and Finance" category (one of 23 categories):
- Global Finance
- Business Credit
- The Secured Lender
- Independent Banker
- Communities & Banking
- Journal of Financial Planning


Voice of the customer provides many insigts

This article describe customer loyalty management by Healthy Directions, a natural health and supplements firm. The organisation began a `Voice of the Customer` programme by emailing a weekly product survey. The survey provided powerful feedback that guided loyalty strategy and encouraged repurchasing of products. It also enabled Health Directions to improve labelling on products to ensure that consumers understood when to take supplements and thereby improve product efficacy. Automated systems including text analytics were used to enhance the Voice of the Customer programmes and this led to many actionable day to day insights.The programme repidly became an inseperable part of Healthy Direction`s operations.


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 




 
BPIR Newsletter: November 2016
 
 
BPIR Newsletter: November 2016

Hi,

Welcome to November's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Lunchtime talk: Introducing the Dubai Government Excellence Programme....read more
  • Is innovation more about people or process?....read more
  • Is it time to give your company a performance management makeover....read more
  • Business Excellence models and awards for the public sector: A guidebook for national productivity organisations....read more
  • When kindness and compassion are part of a disruption....read more
  • 2016 Canada Awards for Excellence Recipients....read more
  • International inspiration from Baldrige....read more
  • A “Best Place to Work” with a culture of caring....read more
  • EFQM and UK Excellence Awards 2016....read more

5th International Best Practice Competition – Call for entries

The 5th International Best Practice Competition. will be held in Mumbai, India, 25/26th April 2017 courtesy of BestPrax Club.

To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 23 January. Last year there were 38 entries with 28 qualifying to the Competition Event.

The winners of the International Best Practice Competition in 2015 were Al Jazeera International Catering LLC, UAE with a best practice titled 'Our Planet – Our Responsibility'. and Dubai Corporation for Ambulance Services (DCAS), UAE, with a best practice titled 'Cultural Sensitivity Gives Birth to a Maternity Care'

5th Global Benchmarking Award – Last call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here.

The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

The closing date for entries is the 14th November 2016, for more information about the award visit the official award website.

BPIR Tip of the Month - Business Journals and Periodicals Library

Search for valuable expert opinion / benchmarking information / case studies, or just read your favourite business journals. Full on-line access to over 170 business periodicals from all over the world. Includes some of the most popular in the West and the East! To help you find what you want there are powerful keyword/phrase search engine and options to find and browse specific publications and save selected publication titles on a personal bookshelf.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Accounting" category (one of 23 categories):
- BusinessWest
- Capital & Class
- American Economist
- Baylor Business Review
- Journal of Managerial Issues
- Journal of Global Business Issues
- Journal of Competitiveness Studies
- Journal of International Business Research


Product Lifecycle Management system leads to improved ROI

Because of intense global competition Nissan needed to get new vehicles to the market faster and to increase product quality. Proprietary product lifecycle management (PLM) technology enabled Nissan to enjoy improved innovation, organisation wide collaboration, and digital product development. PLM technologies enabled previously validated design data and concepts to be reused by younger engineers. Virtual validation of new designs replaced all but one physical prototype, and there was a single source of vehicle data that was available to all personnel. This resulted in:
- Development cycles being reduced from 20 to 10.5 months
- 80 percent fewer problems after vehicle release
- Design changes were reduced by 60 to 90 percent
- The achievement of a better than expected return on investment (ROI).


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 

 
BPIR Newsletter: October 2016
 
 
BPIR Newsletter: October 2016

Hi,

Welcome to October's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • How to handle customer feedback on social media....read more
  • Baldrige Cyber – A new era in the Baldrige program begins!....read more
  • Companies with highly engaged workforce are 21% more profitable....read more
  • South African Quality Institutes latest news....read more
  • Bringing a systems approach to U.S. population health....read more
  • 7 mistakes good Managers NEVER make....read more
  • Eight powerful ways to generate great ideas....read more

13 successful best practice projects to boost government performance

It is one year since the Dubai Government Excellence Programme (DGEP) launched “Dubai We Learn” for government entities in Dubai. This ambitious programme consists of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by DGEP’s partner the Centre for Organisational Excellence Research, New Zealand.

The first wave of benchmarking projects came to an end on the 5 October 2016 when 13 project teams give a presentation and submitted a benchmarking report to share their results.

5th Global Benchmarking Award  – Call for Entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

The closing date for entries is the 30th October 2016, for more information about the award visit the official award website.

BPIR Tip of the Month - Best Practice Case Studies

Direct access to over 4700 case studies from high-performing organisations across the world - more than 30 different countries represented.

Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool's implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations' successful practices is the fastest way to deliver significant performance improvements.

Click here to see a video clip on how to do it.



Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Accounting" category (one of 23 categories):
- The CPA Journal
- Accountancy SA
- CPA Client Bulletin
- CPA Client Tax Letter
- Financial Management
- International Journal of Government Auditing

Knowledge life-cycle management using Web 2.0 tools

The study’s aircraft engine components manufacturer pioneered the implementation of Web 2.0 tools, also called Social Web tools, to facilitate internal and external collaboration throughout the development of aircraft engine components and services. The knowledge flows between the manufacturer, its suppliers, customers, and offshore units were analysed to understand how cross-organizational teams made use of various knowledge management systems. Web 2.0 technologies:
- Helped practitioners locate specific expertise outside their usual networks creating more collaborative and iterative processes for knowledge validation.
- Presented information in multiple formats, such as image, video, or audio, allowing capture of rich contextual information.
- Enabled the sharing of content through an easily searchable knowledge base. Mechanisms such as tagging, comments, and ratings created search mechanisms that helped individuals rapidly locate and access needed information.


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 

 
BPIR Newsletter: September 2016
 
 
BPIR Newsletter: September 2016

Hi,

Welcome to September's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Best practice projects leading to transformational change in Dubai’s government operations and services....read more
  • COER News – Benchmarking and Business Excellence, August 2016....read more
  • How the Baldrige program supports Manufacturing Day 2016....read more
  • Your comfort zone may destroy the world....read more
  • Just doing nothing gets you nothing....read more
  • Seven fundamentals of a winning innovation team....read more
  • One Way to Carve Your Values- and Culture-in Stone....read more

5th Global Benchmarking Award  – Call for Entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

The closing date for entries is the 30th September 2016, for more information about the award visit the official award website.

BPIR Tip of the Month - Expert Opinion

What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Health / Hospitals / Medicine" category (one of 23 categories):
- Health Progress
- Healthcare Executive
- Community Practitioner
- Journal of Healthcare Management
- American Journal of Law and Medicine
- Frontiers of Health Services Management

Saving a Million Lives through Best Practice Benchmarking

The Medical City (TMC), a health care complex based in the Philippines, won awarded the 2015 Global Benchmarking Network’s (GBN) Global Benchmarking Award. Leaders had institutionalised Benchmarking Global Best Practices by integrating the methodology in its strategic/operational planning sessions, and continuous quality improvement and innovation initiatives. Best Practice Benchmarking was used to search for best solutions by studying organisations that were high performers, focussed on Customer Satisfaction, Internal Business Process and Learning and Growth, such as Mayo Clinic, Johns Hopkins, Harvard Medical Centre etc. TMC adapted best-in-class processes used in Healthcare and by globally excellent companies such as Disney Institute, Shangri-la Hotels, and the Malcolm Baldrige-awarded IBM Rochester. Projects benchmarked included Clinical Outcomes related projects on Infection Control, Patient Satisfaction Measurement Process, Lean Six Sigma project on Reduction of Turn-Around Time and Organizational Excellence an so on. As a result, TMC won several awards related to hospital infection control, patient safety and other quality improvement projects. TMC was recognised as a benchmark and a role model in the Philippines and Asia.


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
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