BPIR Newsletter: February-2016
 


BPIR Newsletter: February 2016

Hi,

Welcome to February's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Life-Changing Benchmarking: How Does Your Organization Compare?....read more
  • Business Development Sectors Failing to Use Employee Feedback to Drive Strategic Change....read more
  • Managing By Commitments – 5 Disruptive Practices To Improve Execution....read more
  • Identifying and Applying Best Practices for Government....read more
  • Four U.S. organizations honored with 2015 Baldrige National Quality Award....read more
  • How has Executive responsibility changed according to ISO 9001:2015?....read more
  • How Bad Design Wrecked Steve Harvey’s “Universe”....read more
  • Improve Financial Performance . . . Even When Losing....read more
  • Why You Should NOT Leave Your Job to Become an Entrepreneur....read more

Dubai Municipality Leading the Way in Government Initiatives

The Dubai Government Excellence Programme’s (DGEP) “Dubai We Learn” initiative consists of a range of organisational learning and benchmarking activities as described in a previous blog “Identifying and Applying Best Practices for Government”

At the 2nd Progress Sharing Day held on 18 January 2016, 13 project teams from 13 government departments shared the progress of their benchmarking projects. To maximise the engagement and learning of the government entities the audience were invited to vote on which teams had made most progress.

The team judged to have made most progress were from the Dubai Municipality with its project to “Improve Purchase Procedures and Channels”. Other government entities recognised for their progress were the Dubai Corporation for Ambulance Service for its project on “Development of Emirati Paramedic Leaders” and Mohamed Bin Rashid Enterprise for Housing for its project on “Improving Customer Experience” particularly through using SMART applications. Regardless of the voting, all teams demonstrated an exceptional dedication to their projects.

BPIR Tip of the Month - How to search ProQuest database in BPIR.com

Do you know that there are more than 1 million articles in ProQuest database in BPIR.com? This is how to search and filter results in ProQuest database.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Engineering" category (one of 23 categories):
- Industrial Engineer
- Manufacturing Engineering
- The UMTRI Research Review
- Equipment Leasing & Finance
- Chemical Engineering Progress
- Engineering Management Journal

https://www.asem.org/EMJ

Collaboration software helps protect knowledge

Knowledge is perhaps one of the most important assets that an organization possesses. Rather than attempting to capture and collate all of the information held by an organisation, collaboration tools have been developed that enable personnel to both interact with one another and to locate specific knowledge of interest. The Shaw Group needed to protect the knowledge held by its engineers and therefore turned to a proprietary web-based tool which provided access to more than 21,000 reference works that engineers could use to search for relevant data. The engineers were also able to use the system for sharing information locally and to collaborate with employees working in different geographic regions. The system ensured that everyone had access to the same information, and it enabled users to create their own personal knowledge management systems which could be saved for future reference both by themselves and by their colleagues.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: December-2015
 

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BPIR Newsletter: December 2015

Our Holidays season deal, use 30DEC2015 promo code and save 30% on new membership

Hi,
Seasons Greetings from the BPIR team!
Welcome to December's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.


Best Practice Events

BPIR News

  • 2015 New Zealand Business Excellence Awards....read more
  • Where Excellence Went Wrong....read more
  • The Baldrige Guide to Overcoming Poor Leadership....read more
  • The Ten Dangers of Sleep Deprivation for Workers....read more
  • Why More and More Companies are Ditching Performance Ratings....read more
  • Please, No More Brainstorm Sessions....read more
  • The Baldrige Framework Is … [Choose a Metaphor]....read more
  • Answering Your Questions on Work-Life Balance....read more
  • Back to the Future…Baldrige Style ....read more
  • Top 10 best practices for effective web marketing for CPA Firms ....read more
  • What drives someone to spend most of their adult life inventing a jetpack?....read more

4th Global Benchmarking Award – A Must Attend Event, 17 December, Dubai

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 17th December 2015, Dubai, United Arab Emirates.

Winners of the 4th International Best Practice Competition

The 4th International Best Practice Competition was held in Manila, Philippines on 26/27 November.

Winners of this event were Al Jazeera International Catering LLC, UAE with a best practice titled “Our Planet – Our Responsibility – CSR Engagement Strategy for Sustainability Excellence”, and Dubai Corporation For Ambulance Services (DCAS) with a best practice titled “Cultural Sensitivity Gives Birth to a Maternity Care

For further information on the winners and runners up click here.

Full access to the best practice videos, ppts and case study are provided to members of the BPIR.com.


Al Jazeera International Catering Company (JIC) and Dubai Corporation For Ambulance Services (DCAS) teams with final session judges.


BPIR Tip of the Month - Business Excellence Models

This area of the web-site allows  users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Banking and Finance" category (one of 23 categories):
- Global Finance
- Business Credit
- The Secured Lender
- Independent Banker
- Communities & Banking
- Journal of Financial Planning

Lean Thinking in a retail coffee and donut chain

To effect service quality improvements the J.CO Donuts & Coffee , an Indonesian donut & coffee chain, used lean thinking. The operational system was studied in detail and Root Cause Analysis (RCA) identified five root causes of long queues and long waiting time at the stores. To address these the applied reverse process mapping to gain a clearer view of the main processes and workflows. A number of recommendations were then proposed to improve or solve the root causes. J.CO won the Digital Marketing Award, the Bulby Award International (United States) for category company website in 2010.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: Nov-2015
 


BPIR Newsletter: November 2015

Hi,
Welcome to November's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Park Place Lexus-How Workforce Plays a Role in the Evolution of Excellence....read more
  • Zappos Says Goodbye to Bosses....read more
  • Singapore Business Excellence Award Winners 2015....read more
  • The Value of the Baldrige Criteria to Manufacturers: A Veteran Examiner’s Perspective ....read more
  • When Employee Engagement Delivers Great Customer Service ....read more
  • 6 Ways to Overhaul your Company’s Meetings....read more

4th Global Benchmarking Award – 3rd call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 16/17th December 2015, Dubai, United Arab Emirates.

The closing date for entries is the 20th of November 2015, for more information about the award visit the official award website.

BPIR Tip of the Month - Business Journals and Periodicals Library

Search for valuable expert opinion / benchmarking information / case studies, or just read your favourite business journals. Full on-line access to over 170 business periodicals from all over the world. Includes some of the most popular in the West and the East! To help you find what you want there are powerful keyword/phrase search engine and options to find and browse specific publications and save selected publication titles on a personal bookshelf.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Business and Economics" category (one of 23 categories):
- American Economist
- Baylor Business Review
- Journal of Global Business Issues
- Administrative Assistant's Update
- Journal of Competitiveness Studies
- International Journal of Business and Society

E-learning using mobile devices

Associates at KWR used smart phones and tablet computers to view two- to three-minute video lessons that augmented the content learned in the corporate classroom. The content could be viewed either as streaming video, or downloaded as a podcast. Certain classes led to a certification process which was also intended to be provided on mobile devices. This format of learning suited the associates who wanted to learn on their own schedule. KWH believed that mobile devices were irrevocably changing corporate learning.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: Oct-2015
 
 
BPIR Newsletter: October 2015

Hi,
Welcome to October's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Paper on Baldrige Framework as World’s Standard for Organizational Excellence Honored....read more
  • Benchmarking For Education Systems: A Global Study....read more
  • Quality-Cost Connect....read more
  • 10 Tips on Getting the Most out of Business Meetings....read more
  • Inspiration in India Through a Focus on Performance Excellence....read more
  • COER News – Benchmarking and Business Excellence, September-2015....read more
  • Quality Equals Trust....read more
  • Why People Management Is Replacing Talent Management: Part-1 ....read more
  • Why People Management Is Replacing Talent Management: Part-2 ....read more
  • Journal of Inspiration Economy (JIE): Volume Two....read more

4th International Best Practice Competition – Last Call for Entries

This International Best Practice Competition serves as a unique opportunity to share and learn best practices from around the globe.  To date we have received over 40 entries from India, Iran, France, Malaysia, Philippines, Singapore, Sri-Lanka, United States, and United Arab Emirates..

Have a think about what systems, processes and practices your organization does well and submit an entry by 26 October 2015 to participate in the 3rd and last call for entries. If successful you will be asked to share your best practice in an 8 minute presentation on the 26/27th November 2015, Tagatay, Philippines.

In addition, to the competition the International Conference on Productivity and Innovation will be held, the APO’s Centre of Excellence for Public Sector Productivity will be announced, and the first participants in the Philippine Government’s Excellence Class Programme will be recognized. The number of delegates is expected to be between 300 to 500.

If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch It's More Fun in the Philippines video to get an insight into this wonderful country. Download a promotional flyer.

4th Global Benchmarking Award – 2nd call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here..

The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 17th December 2015, Dubai, United Arab Emirates.

The closing date for entries is the 26th of October 2015, for more information about the award visit the official award website.

BPIR Tip of the Month - Best Practice Case Studies

Direct access to over 4700 case studies from high-performing organisations across the world - more than 30 different countries represented.

Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool's implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations' successful practices is the fastest way to deliver significant performance improvements.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Accounting" category (one of 23 categories):
- Tax Executive
- The Tax Adviser
- The CPA Journal
- Strategic Finance
- Accountancy SA
- CPA Client Bulletin

Lean Thinking Exported to Other Organisations

Six years after implementing lean thinking St Andrews culture had changed and people were using lean tools automatically. The following significant gains were reported:
- Estate personnel could check work requests from any University computer rather than travelling back to base.
- Student status letters that used to take up to ten days to be issued were provided immediately.
- University library books were re-shelved within four hours of being returned instead of up to 210 hours
- Job vacancies were advertised within two weeks of notification saving of £150,000 annually.
- Research leave applications were refined removing the need for a senior committee to meet three times a year and produce over 6,000 sheets of paper.

The St Andrews lean team was so successful that it began to export its expertise to other organisations.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: Sep-2015
 
 
BPIR Newsletter: September 2015

Hi,
Welcome to September's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Mosaic Life Care: Transforming Health Care to Life Care....read more
  • Launch of the International Institute of Inspiration Economy....read more
  • What makes an effective CX management process?....read more
  • Get inspiration from 4 genius collaboration examples....read more
  • Lions, Tigers, and Baldrige: A Zoo’s Use of Baldrige Helps Secure Better World for Animals....read more
  • Bad Meetings are Business Killers....read more
  • How Do We Acquire Contagious Leaders?....read more
  • COER News – Benchmarking and Business Excellence, August-2015....read more

4th International Best Practice Competition – Enter by 25 September

The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country. 
To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The call for entries closes on 25 September. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled 'SPEARS Methodology for Employee Empowerment and Inculcating Excellence'.

4th Global Benchmarking Award – 1st call for entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate. 
The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations go to  http://www.globalbenchmarkingaward.com/past-winners

The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 6/7th December 2015, Dubai, United Arab Emirates.

The closing date for entries is the 25th of September 2015, for more information about the award visit the official award website.

BPIR Tip of the Month - Expert Opinion

What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.

Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Health / Hospitals / Medicine" category (one of 23 categories):
- Health Progress
- Healthcare Executive
- Community Practitioner
- Health Management Technology
- Canadian Journal of Public Health
- American Journal of Law and Medicine

Baldrige Criteria for Performance Excellence  pays off for manufacturer

The foundation for success at Milliken & Company, a US manufacturer, was built on the Baldrige Criteria for Performance Excellence. Milliken began to assess itself internally using Baldrige standards until the Baldrige Criteria became completely ingrained in the way employees thought and the way they worked. Internal Baldrige competitions with five different categories were set up with businesses and support areas competing. The application process used was exactly the same as the Baldrige process, with trained judges and site visits throughout the company. Adoption of the Baldrige criteria also led to global study missions for industry best practices. The company won the Baldrige Award in 1989 and got so much out of it that it applied and eventually won the European quality award, the Canadian quality prize, and the British quality award.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
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