BPIR Newsletter: Aug-2016
 
 
BPIR Newsletter: August 2016

Hi,

Welcome to August's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • The 3 major ways used to categorize wastes by influential Japanese gurus....read more
  • A bold vision for community health: Use framework to align resources, improvements....read more
  • The Organizational Profile: Most valuable preface ever written?....read more
  • A pillar of the Baldrige community....read more
  • The Baldrige hockey puck....read more
  • Quick ways to find your peace at the office....read more
  • Stay out of the performance grey zone....read more
  • Why Employees hide their knowledge and How to encourage sharing....read more

5th Global Benchmarking Award – Call for Entries

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

The closing date for entries is the 30th September 2016, for more information about the award visit the official award website.

BPIR Tip of the Month: Strategies, tools, and techniques

Do you know that there are more than 1170 strategies, tools, and techniques available in BPIR.com?

Choose a strategy, tool, technique, or approach that will improve your organisation's performance. There are more than 1170 to select from that can help in a multitude of ways, whether it's decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there's likely to be something here to suit your needs.
Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Marketing and Purchasing" category (one of 23 categories):
Agency Sale
Credit Management
Franchising World
Medical Marketing and Media
Academy of Marketing Studies Journal

Crowd sourcing solves difficult problems economically and quickly

Some 50 government agencies were are able to offer prizes to the general public for solutions to complex problems using a website, www.challenge.gov. Examples of successful crowd sourcing projects were as follows:
1. A solution was sought regarding how to stop uncooperative fleeing vehicles at conflict zone check points without causing permanent damage to the vehicle or harming any of its occupants. Within a two-month deadline 150 people submitted proposals vying for a US$25,000 prize. The winner was an engineer from Peru who suggested an affordable remote-controlled electric-powered vehicle that could accelerate up to 130 miles per hour within three seconds, position itself under a fleeing vehicle and automatically release an airbag to lift it and slide it to a stop.
2. Methods were sought for reassembling previously shredded documents in order to examine potential vulnerabilities associated with current document shredding practices. The challenge was structured as a race to win US $50,000 and attracted 9,000 registered teams. The winner reassembled five documents that were shredded into over 10,000 pieces in 33 days using a combination of computer algorithms and human assembly.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: July-2016
 
 
BPIR Newsletter: July 2016

Hi,

Welcome to July's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Move over product design, UX is the future....read more
  • JIC Wins European Award for best Practices – 2016....read more
  • Ten policies you’ll find in every toxic workplace....read more
  • 2016 World’s most ethical includes Baldrige recipients....read more
  • Powerful habits of considerate people....read more
  • The “Great Value” of the Baldrige framework to a university....read more
  • Tips from five Baldrige award-winning organizations....read more
  • The Meeker Method: 5 components of successful presentation....read more

Best Practice Video: CSR engagement Strategy for Sustainability Excellence

The Award winner reports section contains a fully searchable collection of award application reports, ppt slides and videos. These have been provided by exceptional organizations that have won or were recognized at national business excellence awards or best practice competitions. Here you can learn about their practices, processes, systems and business results.
This is an example of clips hosted in this section. Al Jazeera International Catering LLC, UAE,  is the award winner of the International Best Practice Competition, 2014.
Click here to see a video clip.

BPIR Tip of the Month: Competitor Analysis

Do you know that there are more than 2400 Competitor Analysis descriptions available in BPIR.com? Find out how your competitors or world industry leaders have been performing. Identify particular organisation by name, industry, country, or employee base and read from the publications we have available about what has worked for them and how they have performed.
Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Commerce" category (one of 23 categories):
Business Today
Business People
Chain Store Age
International Trade Forum
Grand Rapids Business Journal
International Journal of Business

Virtual teams provide enhanced services

To capitalise on the collective intelligence of a mass of ordinary people, Quirky, a US based invention company, developed a website to transform good ideas into ready-to-market products. The site enabled anyone to submit ideas for new products. Quirky staff members and the Quirky online community then evaluated the ideas. If Quirky brought a product to market, the inventor of the idea and the community members who contributed to its development - called influencers - received royalties based on product sales. Quirky received thousands of ideas a week, and, since the creation of the website, members of the community enabled the development of hundreds of products. Quirky’s best-selling product was the Pivot Power, a flexible power strip invented, by Jake Zien with the help of 708 influencers.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: 06-2016
 
 
BPIR Newsletter: June 2016

Hi,

Welcome to June's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • How the latest Baldrige award winners manage for innovation....read more
  • Baldrige is the Secret: A Veteran school reformer describes the framework’s value....read more
  • 3 Daily habits of Peak performers....read more
  • South African Quality Institutes latest news....read more
  • Toward a world class innovation strategy: Dubai Statistics Center leading the way....read more
  • Effective use of social media....read more

New Content on BPIR.com

The BPIR.com is a great resource featuring practical information helped thousands of organisations around the world to improve. Last month there was a major update to the website in many sections, some of the new content include:
-    1300+ award winners
-    70+ Best practice case studies
-    50+ Best practice video clips
-    8 Self-assessments
And many more, these are just a few of the many benefits you’ll receive as a member of BPIR.com

More info...

BPIR Tip of the Month: How to use advanced search in ProQuest database in BPIR.com

Do you know that there are more than 1 million articles in ProQuest database in BPIR.com? This is how to use the advanced search feature in ProQuest database.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Labor and Industrial Relations" category (one of 23 categories):
EBRI Issue Brief
Management Services
Monthly Labor Review
Relations Industrielles
Australian Bulletin of Labour
New Zealand Journal of Employment Relations

Leaders engender employee trust

Tasty Catering, a US event catering company, recognised that engendering trust could be achieved by giving instilling in workers a real sense of ownership though transparency. The firm began sharing business results with its employees through a weekly newsletter that featured reports from the company`s six departments on customer feedback, sales numbers and new contracts signed, among other things. Managers and employees also met quarterly to discuss the workers` level of happiness as well as their long-term goals. Another opportunity to build trust came when the firm’s business fell off during a recent economic downturn. The company asked the staff for ideas on how to respond. After meeting on their own, workers proposed a companywide pay cut, which lasted a year. One result: The company weathered the recession without layoffs. In 2013, Tasty Catering, was rated No. 3 on the Crain`s Chicago Business list of Best Places to Work.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: May-2016
 
 
BPIR Newsletter: May 2016

Hi,

Welcome to May's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • How Target built a world-class digital marketing team: Tips from CMO Jeff Jones....read more
  • 5 Key points to consider when developing an innovation strategy....read more
  • You need an innovation strategy....read more
  • Baldrige is answer to how to create the culture you need....read more
  • School boards and the Baldrige Framework = Excellent results....read more
  • Critical things ridiculously successful people do every day....read more

Toward a world class innovation strategy: Dubai Statistics Center leading the way

On the 28th of April the 3rd Progress Sharing Day of Dubai We Learn was held.

To assist in the sharing of best practices, 3 progress sharing days for the 13 benchmarking projects have been held. During these days, each team shares the progress they have made with their projects. To add interest to the day, each team is given 10 minutes to present and the audience vote on which projects have made most progress.

At the 3rd Progress Sharing Day, 4 teams were selected as achieving the most progress with Dubai Statistics achieving the most votes. The four projects were: 
•    Shams Dubai Initiative (Customer awareness & engagement) - Dubai Electricity & Water Authority
•    Improving Purchasing Channels - Dubai Municipality
•    People Happiness - Knowledge & Human Development Authority
•    Innovative Statistics - Dubai Statistics Center (DSC)

The aim of Dubai Statistics Center’s project is to “identify best practices in Innovation to enable DSC to develop and implement a strategy for innovation to improve its process and services”.  In particular, they have identified they need to improve in these areas: innovation strategies, innovation measurement, innovation labs, suggestion schemes, innovative statistical information delivery.

More info...

BPIR Tip of the Month: Self-assessment tools and surveys in BPIR.com

Do you know that there are more than 75 self-assessments available in BPIR.com?

You may like to assess the performance of a functional area, business practice or approach (such as your marketing or your performance measuremSelf-assessment tools and surveys in BPIR.com ent system), or the performance of your whole organisation. Undertake the assessment and then use the other BPIR.com resource to provide ideas and best practices to address your opportunities for improvement.

Click here to see how it works.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Economic Situation and Conditions" category (one of 23 categories):
Florida Trend
Growth Strategies
Economic Indicators
Survey of Current Business
Small Business Economic Trends
The Business Journal - Central New York

Creating a loyal and engaged workforce pays off for software developer 

To create a loyal and engaged workforce, SAS, a US-based global software company, set out to show it valued its employees. Management were chosen based on their ability to help other people and facilitate their careers, rather than their own. The firm created an inspirational environment by giving employees ownership of their work: everyone was responsible for the work they produced, from the software programmers to the gardeners (who are each given a separate area of the grounds that they are responsible for). Among other benefits, SAS provided a large gymnasium on site and free health care. Because of the firm's approach, employee turnover was some 20% lower than the industry norm and each vacancy received well over one hundred applications. When the recession hit in 2008 and most of its competitors were laying off staff, SAS promised all 13 000 employees that they would keep their jobs. According to the CEO, the resulting calm and secure atmosphere resulted in record profits in 2009.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: April-2016
 
 
BPIR Newsletter: April 2016

Hi,

Welcome to April's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • Commerce deputy secretary honors 4 organizations with 2015 Baldrige Award....read more
  • Applying Baldrige model in schools to deliver extraordinary results....read more
  • The ONE metric which tells you if your product’s got Mojo....read more
  • The Importance of Leadership and the “Best Kept Secret” for using a Baldrige application....read more
  • I’ve worked for two billionaires. Here’s what I learned from them....read more
  • David Bowie: Look back in Quality....read more
  • 20 Cognitive biases that screw up your decisions....read more
  • Where success isn’t an accident: Process management tips from a Baldrige award-winning school district....read more
  • To forecast the future, look outside your industry....read more

Does your organisation have best practices in one of the following 13 areas?

One key part of Dubai We Learn initiative is the undertaking of 13 benchmarking projects that are facilitated by the Centre of Organisational Excellence Research (COER), New Zealand. All 13 projects are using the TRADE Best Practice Benchmarking methodology with an expectation that most projects will be completed within a year (the projects began in October 2015). Currently most projects are starting the “Acquire best practices” stage of TRADE and searching for benchmarking partners and learning best practices.

It is for this purpose we are inviting organisations with “good” to “best practices” in these 13 areas, Click this link, to contact us to explore if there is an opportunity for mutual learning. The respective government entity will be happy to share with you its own practices and the project work it has conducted so far. We would also be pleased to share with you best practices from other Dubai We Learn participants to thank you for your assistance.

If you can help in our search for best practices, please send an email to Dr Robin Mann, Director – Centre for Organisational Excellence Research, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ..

BPIR Tip of the Month: More than 180 Best Practice Videos for you to view

Imagine a website that provides a detailed list of major award winners along with the organisation’s  name,  award names , a summary report of the award application details, and  contact details for the organisations involved. Well wait no longer; an  "Award Winners Reports" section has been recently launched on the BPIR.com. This service offers all of the above-mentioned features, PLUS 100's of video clips and presentation slides are also available for many of the award entries.
Currently, there four awards listed in the database:
1-    Baldrige National Quality Award
2-    Singapore Quality Award
3-    Best Practice Competition
4-    GBN’s Benchmarking Award
The Award Winners Report is a great tool that can help you to find potential benchmarking partners, and to learn from the example of top performing organisations.
Click here to see how it works.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Human Resources" category (one of 23 categories):
HRMagazine
Benefits Quarterly
Leadership Excellence
Journal of Corporation Law
Journal of Service Science and Management
Academy of Educational Leadership Journal

Performance Excellence pays off for manufacturer

The foundation for success at Milliken & Company, a US manufacturer, was built on the Baldrige Criteria for Performance Excellence. Milliken began to assess itself internally using Baldrige standards until the Baldrige Criteria became completely ingrained in the way employees thought and the way they worked. Internal Baldrige competitions with five different categories were set up with businesses and support areas competing. The application process used was exactly the same as the Baldrige process, with trained judges and site visits throughout the company. Adoption of the Baldrige criteria also led to global study missions for industry best practices. The company won the Baldrige Award in 1989 and got so much out of it that it applied and eventually won the European quality award, the Canadian quality prize, and the British quality award.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
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