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BPIR Best Practice Newsletter No.5
BPIR Best Practice Newsletter
No. 5 - 2009


Welcome to our latest newsletter.

Management Brief: Enterprise Risk Management
Enterprise Risk Management (ERM) forms part of the glue that holds corporate governance together. It also contributes to an organisation’s long-term profitability and sustainable growth.....
ERM frameworks offer a structured approach to risk management, which enable organisations to.....
Risk maps and risk registers are excellent mechanisms for communicating organisational risks throughout an organisation......read more..

Typical Management Brief content
* Definition and Stage
* Expert Opinion
* Survey and Research
* Example Cases
* Measure and Evaluate
* Self-Assessments
* Summary of Best Practices
* Conclusion
* References.......Read other management briefs

Upcoming Events

2009 Performance Excellence Summit, Canada - October 22, 2009. Top economic and social thinkers gather in Toronto to explore how Canadian organizations from the private & public sectors should face this brave new world economy. Organiser: National Quality Institute.
4th International Benchmarking Conference, October 27 - 28, 2009, Bahrain. Benchmarking experts and companies describe how benchmarking is being used to deliver competitive advantage. Organiser: Global Benchmarking Network.
Embracing Excellence: Learning from the Best, Singapore - November 2 - 5, 2009. Business excellence award winners from around the world will share their secrets of success. Organiser: The SQA Governing Council & SPRING Singapore.
Certified EFQM Assessor, Abu Dhabi - UAE, November 22 - 25. Organiser: Abu Dhabi International Centre for Organisational Excellence
Award Winners Conference, Warwickshire, UK, December 8th. Award winners will include the 2009 Lean Six Sigma Academy and the UK Excellence Award winners. Organiser: British Quality Foundation.


** See BPIR Events Calendar for more events


BPIR Networking service gains momentum

We are nearly ready to move all members over to the new networking suite. Currently certain partners have agreed for their members to be moved and users among these have been buidling their profiles. Nearly 200 have done this so far and the flavour is definitely international with over 10 major economies represented already. Remember it's not like any other network you may be part of; its more... What you can do:

Networking - build a profile, search those of others, and communicate.
Project collaboration - post requests for one-on-one help, benchmarking, focus groups, partnerships, and more.
Best practice awards - upload your best practices and share them with your colleagues, professional body, or the wider BPIR community. Regular award for best 'best' practice uploaded.
Organisation profile - make your organisation visible in the community, highlight products/services, management/ improvement tools in use and their effectiveness, and search those of others.
Forums - topics forums, private project forums, and general business improvement forums.
Suggestion schemes (coming soon) - online tools for use by member organisations and partners


Latest BPIR blogs
Culture for Continuous Improvement - how is it aligned in your organisation? ..........read more.
Organisational Social Networking - a must-watch video for its role in training strategies........read more.
Social Networking - Get on board the trend........read more.

Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 50 to assess all aspects of your organisation - from how your organisations develops its strategy to how it serves its customers. Here are three topical examples:

Enterprise Risk Management - Is your current Enterprise Risk Management framework good enough...?. read more (go to category 1)
Ethical Decision Making Process - Is yours ethical ....?. read more (go to category 1)
Environmental Report/Statement Evaluation Checklist - Does your environmental report meet international standards?.....read more (go to category 2)


Featured publications
Did you know BPIR provides full access to over 600 excellent business publications providing, in total, over 1,000,000 articles and reports? A few of the publication titles from the "Business & Economics" category (one of 23 categories):

- Non Profit World
- NZ Business
- Canadian Business Economics

- Asia Today
- American Business Review
- Malaysian Business

Members read the latest issues - non members see available titles


Professional Benchmarking: UK, Edinburgh Nov 26th -27th, and London Dec 2nd-3rd 2009
The Best Practice Club with Quality Scotland and London Excellence offers 2-day interactive workshops in best practice benchmarking using the innovative TRADE methodology (developed by BPIR's sister organisation, COER, www.coer.org.nz) which includes a full training manual and set of resources for professional benchmarking. Flyer


Research study: Employee engagement tied directly to the bottom line
Studies by Gallup involving over 10 million employees in more than 100 countries between 1998 and 2008 showed that most employers focussed on satisfying employees with pay and benefits, but this did not lead improved business outcomes. The studies found that employee engagement was a much better predictor of outcomes in terms of productivity, profitability, customer metrics, and more. Overall........read more.

Research study: Internet most important source for business information
In a 2009 study of over 650 executives 60% reported that the Internet was by far the most important source for business information. The study also revealed that executives spent an average of 15.9 hours per week on the Internet (excluding e-mail) for work and non-work activities.....read more.

Research study: Cost reduction strategies
A May 2009 survey examined measures taken to shed or contain costs during the recession. The study listed 17 cost-cutting measures and 86% of respondents said their companies had implemented at least one of these cost-saving measures, one respondent had enacted 13, the average respondent had used five, and a very small percentage of companies relied on just one measure.....read more.

Case study: Social networking provides gateway into overseas markets
With the majority of its business coming from emerging markets outside of the, Synchronica, a UK-based technology company, saw that social networking could provide a gateway into overseas markets for its e-mail solutions. The company joined two networks to identify useful contacts ...........read more.

Case study: Social networking helps company get a foot in the door
To meet the challenge of identifying customers in the European and North American markets Wuhan Goldsense, a China-based Importer and exporter of industrial machinery, used online networking to find potential purchasers. The company found company profiles and learnt what they were interested in, let overseas organisations know...........read more.


Research requests
Fresh information added every month in answer to your requests. Submit your issues for next month. How this service works
Last month's requests Currently being researched
1. Organisational Ethics
2. Employee engagement (and its influence on customer satisfaction)
3. Social Networking in Businesses
4. Cost Reduction

1. Business Process Outsourcing
2. Managed Services
3. Offshoring
4. Marketing Audits


Remember
...to check out the website - keep in touch with other members through the network and view the rest of our research. There are 1000's of case studies, research papers, and 'expert' articles linked to over 1000 strategies, tools and techniques. More and more are added each month. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or simply fill in and submit our 30 second survey found under "Newsletters-subscribe".

And if you are currently not a member of the BPIR, or wish to upgrade your membership to a site-wide membership, then we encourage you to do so right now.. JOIN NOW.. you won't be disappointed.


Regards,

Steve Welch
------------------
Managing Director
BPIR.com Ltd
Business Performance Improvement Resource (www.BPIR.com)
Centre for Organisational Excellence Research
Tel +64 21 371 249
Fax Work +64 6 354 3336
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"To know the road ahead, ask those coming back" - Chinese Proverb

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