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BPIR Newsletter - No. 6 2012 |
BPIR Best Practice Newsletter
No. 6
- 2012 |
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|
Hi,
Welcome to our sixth newsletter of 2012 – sharing with you best
practices, improvement tools, and events. (Non-members of the BPIR can
read the newsletter but will be unable to access some of the links).
Best
Practice Report: Information Communication Technology
Over
the last decade, there has been a vigorous growth in telecommunications
worldwide-and the mobile cellular market has become the fastest growing
telecommunications market in history. National high speed broadband
networks using fixed and mobile platforms are being established
globally. There is increasing pressure for Telcos to share their
massive resources while acting collaboratively to provide enhanced ICT
services at competitive prices. Smartphones and tablet computers using
advanced authentication processes are poised for increased use, as they
can be used for private and professional purposes. The opportunities
for providing ICT services for these devices appear to be almost
limitless. read
more..
Read other best practice reports
|
|
 |
Latest
News |
- Curtin University wins the 1st
International Best Practice Competition Read about the
first International Best Practice Competition and how a University from
Australia won the award.
.... read more
- Ten Reasons People Resist Change - What
is the reasons behind change resistance?.
.... read more
- Working Towards a Citizen
Centered Government – Keynote Presentation in New Zealand - An
interview with Art Daniels, a keynote speaker at the World Business
Capability Congress.
.... read more
- Genichi Taguchi 1924 –
2012 - One of the modern quality movement
pioneers has passed away. .... read
more
- Goodbaby International: A
World-Class Quality Model - An article by
quality guru H. Harrington about his visit to Goodbaby International in
China.
.... read
more
- What is the bottom
line? - Interesting report published by ISO.org
about the financial advantages of using ISO standards. ....
read more
|
 |
Spotlight on Self-Assessment
|
Have
you used any of our self-assessment tools lately? We have over 50 to
assess all aspects of your organisation from how your organisation
develops its strategy to how it serves its customers. Here are three
typical examples:
- Social
Entrepreneurship (Not-for-profit) – This
assessment tool can help you to guide a group discussion about your
organisation's social entrepreneurship.
....read
more (go to category 1.1)
- Understanding
of Internal and External Business Environment –
This assessment tool, through considering your internal and external
business environment, will help you to gauge the effectiveness of your
strategic planning procedures.
....read
more (go to category 3.1)
- Knowledge
Management – This
self-assessment tool allows organisations to assess their strengths and
weaknesses in knowledge management.
....read
more (go to category 5.3)
|
 |
Featured
Publications |
Did
you know BPIR provides full access to over 600 excellent business
publications providing, in total, over 1,000,000 articles and reports?
Here are a few of the titles from the "Management"
category
(one of 23 categories):
-
Area Development Site and Facility Planning
- Journal of Business
- Financial Executive |
-
The Journal for Quality and Participation
- Industry
Week
-
MIT Sloan Management Review |
Members read
the latest issues - non members see
available titles
|
 |
Best Practice Case
Studies |
Read
one of our best practice case studies:
Web site provides
education and guidance to leaders
To
provide education and guidance to leaders the Governance &
Accountability Institute Inc., a US research, news and trend monitoring
organisation, sponsored a website called accountability-central.com,
organised around three major categories: environmental and energy
issues, social issues and concerns, and corporate governance. Each
category housed specific topics, or channels, detailed in the main menu
and consistently appeared on the left side of the home and main pages.
The site also featured commentators and bloggers sections and a news
and information dashboard. The site brought together resources from a
large number of original sources, very difficult for an individual user
to gather. accountability-central.com was named one of 2012`s websites
of the month by the CPA Journal....
read more
Employee
Development in an integrated health system
The
Henry Ford Health System (HFHS), a US integrated health system,
instituted a number of programmes to enhance employee development. To
develop leadership and management skills the HFHS set up an
Administrative Fellowship in which new Master of Health Administration
graduates worked with a senior leadership-level preceptor for
12-months. Fellows acquired institutional knowledge; created and
implemented solutions to operational, strategic, and community-based
challenges; etc. The HFHS Leadership Academy was another year-long
programme in which each participant was assigned a mentor, completed an
in-class curriculum intended to enhance leadership skills, and
presented a group project to senior leaders. Additionally, the HFHS
University offered employees face-to-face and online classes ranging
from electronic medical record training to project management. These
initiatives provided employees with the tools to address organisational
needs, and aligned human capital investments with HFHS`s strategic goals....
read more
IT Management -
digital migration improves services
Grady
Memorial Hospital, one of the largest public hospitals in the United
States, was losing money and technology investments were out of the
question. Clinicians were overwhelmed by work loads and underserved
with IT support. Multiple computer system along with paper records were
required to achieve full reporting on patients. Grady became a
non-profit corporation hospital, raised funds and began an 18-month
journey to deploy new clinical and financial systems. New IT staff were
hired, and a group of physician leaders were appointed to champion the
digital migration.
100 percent Computerised Physician Order Entry
(CPOE) was achieved and significant financial management benefits were
achieved. Grad y has been able to take a leadership role in population
health. IT has earned its place as a trusted business partner to drive
change, and has become one of the leading support services within in
the hospital....
read more
|
Remember
To
regularly check out the bpir.com for benchmarks, best practices and
business excellence. We know you will find valuable knowledge
and
we always welcome your feedback, so if you have time, please email any
comments about our services to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
If
you are currently not a member of the BPIR,
or
wish to upgrade your membership then please review our membership
offerings at
JOIN NOW.. you won't be
disappointed.
|
Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road
ahead, ask those coming back" - Chinese Proverb
Note;
this newsletter has been sent to you because you have subscribed to it
or to the BPIR.com or one of its partner services, you have recently
contacted us about the resource, or we believe you wish to be on the
list for other reasons. If you wish to be removed from the newsletter
emailing list or wish to change your email details, click
here to unsubscribe , or send "(old email address) chg to
(new email address)" to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
In either case you will need to use or quote the email address by
which we contact you - or we may not be able to find you to
unsubscribe.
©
2012 BPIR.com
Limited &
Massey University . |
|
|
|
BPIR Newsletter - No. 5 2012 |
BPIR Best Practice Newsletter
No. 5
- 2012 |
|
|
|
|
Hi,
Welcome to our fifth newsletter of
2012 – sharing with you best practices,
improvement
tools, and events. (Non-members of the BPIR can read the newsletter but
will be unable to access some of the links).
Best
Practice Report: Employee Communication
The essence of management is
communication; effective employee communications are therefore
essential to ensuring the ongoing success of an organisation.
Communicating effectively will help employees to buy into the
organisation’s direction, enable them to understand their roles
clearly, and show how they add value. In turn, this will lead to
greater employee engagement and, ultimately, lead them to advocate more
strongly on behalf of their organisation. read more...
Read other best practice reports
|
| Upcoming Events |
Organisational Learning Conference,
Abu Dhabi - UAE, October 21 - 22.
Organiser: International Performance Excellence (IPE).
Achieving Customer Centricity, Auckland, December 3 - 4.
Benchmarking for Exellence,
Auckland, December 3 - 4.
Staying Lean – Thriving not just Surviving,
Auckland, December 4.
Winning Key Performance Indicators, Auckland, December 4.
World Business Capability Congress,
Auckland, 5-7 December 2012. Organiser: COER,NZBEF, and NZOQ.
** See BPIR Events Calendar for more
events
|
|
|
Latest
News |
- What Successful People Do with
the First Hour of their Work-Day - What
is the most important task to do in the morning? it's not checking the
inbox!.
....
read more
- The Ex-Men -
Origins - Do you know Ex-Ray Vision,
Plan Man, Map Lady, Stake-Holder and Well Woman.
....
read more
- Quality Rules Also Apply to
Support Areas - The
quality management system and support areas.
....
read more
- Creativity: Finding Creative
Space - What are the six rules for creating a creative
space.
....
read more
- Small Business Breakthrough
Survey - Benchmark Your Business - Identify
the specific steps that you can take to accelerate your company’s growth.
....
read more
- Is your job killing
you? - Shocking
statistics about effect of sitting for long hours and office jobs.
....
read more
- Gross National
Happiness - What
is the Gross National Happiness and how to measure it.
....
read more
|
 |
Spotlight
on Events |
Combine the
Congress with a Workshop to make the most from this unique opportunity
to learn from the very best
Four
workshops are being offered at the World Congress by leading subject
matter experts. Places are limited and so it is advisable to book
early. Special offer – the workshops are at a specially reduced price
for the Congress and also entitle delegates to register for the
Congress at “Organiser member” rates ($250 less than standard fees).
|
|
Spotlight on Self-Assessment
|
Have
you used any of our self-assessment tools lately? We have over 70 to
assess all aspects of your organisation from how your organisation
develops its strategy to how it serves its customers. Here are three
typical examples:
- Corporate
Governance –
This self assessment will help organisations to determine their
observance of corporate governance best practices for their boards of
directors and executive management teams....read
more (go to category 1.1)
- Customer
Service –
This self–assessment will help you to assess whether your organisation
is customer focussed and delivers a high standard of customer service....read
more (go to category 4.1)
- Target
Marketing – This
self assessment probes depth of understanding and the capacities
required for organisations to enter a chosen market segment. By
addressing these questions organisations can gauge their readiness to
enter a target market....read
more (go to category 4.2)
|
|
Featured
Publications |
Did
you know BPIR provides full access to over 600 excellent business
publications providing, in total, over 1,000,000 articles and reports?
Here are a few of the titles from the "Others"
category
(one of 23 categories):
-
Government Executive
- Information Management Journal
- Journal of the American Statistical Association
|
-
PM. Public Management
- Summit: The Business of Public Sector Procurement
- Policy & Practice |
Members read
the latest issues - non members see
available titles
|
|
Best Practice Case
Studies |
Read
one of our best practice case studies:
Employee engagement
and communications practices
1)
Online retailer Zappos.com Inc., (3,221 employees) emphasised
communication and relationship building as a key part of management
accountability. Zappos.com acted on the premise that engagement rises
when managers interact and communicate with staff, hence a feedback
plan was developed for each of the organisation’s employees.
2)
WD-40, a manufacturer of cleaners and lubricants, (334 employees)
conducted a survey of all employees once every two years. The resulting
engagement measurements were shared company-wide for teams to identify
areas for improvement. Additionally every 90 days managers met with
each employee to reflect on progress against goals/values and to
encourage feedback.
3) Deer Valley Resort in Park City, Utah,
(2,600 employees) educated managers recognised the value of employee
engagement. New-employee orientation, teambuilding activities, an
employee website and newsletter, and ongoing management training had a
positive impact on engagement, reinforced the culture, and allowed
workers to share experiences and ideas....
read more
Wellness Programme
creates self- confidence
NDD
advised employees that were likely to live longer, feel better, have
more energy, and be productive both at work and outside of work, if
they exercise regularly, avoid smoking, eat healthy, and minimize
stress by maintaining life balance. The NDD safety and wellness team
empowered employees to generate ideas, suggest programmes, and initiate
events. Role modelling was practiced from the top creating a culture of
wellness. The organisation aimed to provide a positive and supportive
work environment and strived for clarity around goals and objectives in
an atmosphere of trust. The results of the NDD wellness programme for
employees included:
- Low absenteeism
- High satisfaction
- Many lost a high percentage of body fat
- Some discontinued medications for diabetes and high blood pressure.
- Importantly employees gained self-confidence and self-esteem.... read
more
Public Private
Recycling Partnership provides best practice example
After
the State of California banned disposal of household batteries in the
trash, focus groups and a phone survey conducted by the the San Gabriel
Valley Council of Governments (SGVCOG) revealed that only 59% of
respondent knew of the battery disposal ban, 56% still disposed of
batteries in the trash, and 85% were likely to participate in a
retailer `take-back` programme. Consequently the SGVCOG partnered with
35 local retailers to develop a programme for proper battery recycling.
The retailers, who acted as collection sites, displayed an identifying
sticker in their window and placed a collection box, provided by
SGVCOG, within their store for non-working batteries. The programme in
collaboration with local retailers, identified best practices that
other local governments could implement....
read more
360-degree
feedback used with virtual teams to boost productivity and performance
As
a means of boosting productivity rbb Public Relations, a US PR firm,
offered telecommuting and virtual work options to its employees. The
concept was formalised as company policy in about 2008, reviewed at
least once a year, and adjusted to meets changes in technology and
employee and client demands. 360-degree feedback was used to evaluate
performance and found to be effective at motivating people to do their
best. Staff better understood their roles and how poor performance
affected co-worker and team performance. Consequently staff tried
harder to deliver....
read more
|
Research
requests
Fresh information added every month in answer to your requests. Submit your issues for next month.
How this service works |
|
Last month's requests
|
Currently being researched
|
1. Telecommunications Best
Practices
2. Absenteeism
3. Best practices in Municipalities/Councils
4. Productivity Breakthroughs
|
1. Baldrige
Award case studies
2. Interviewing best practices
3. Information Communications Technology
4. Stakeholder Analysis
|
|
Remember
to
Regularly
check out the bpir.com for benchmarks, best practices and
business excellence. We know you will find valuable knowledge
and
we always welcome your feedback, so if you have time, please email any
comments about our services to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
If
you are currently not a member of the BPIR,
or
wish to upgrade your membership then please review our membership
offerings at
JOIN NOW.. you won't be
disappointed.
|
Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To
know the road ahead, ask those coming back" - Chinese Proverb
Note:
this newsletter has been sent to you because you have subscribed to it
or to the BPIR.com or one of its partner services, you have recently
contacted us about the resource, or we believe you wish to be on the
list for other reasons. If you wish to be removed from the newsletter
emailing list or wish to change your email details, click
here to unsubscribe, or send "(old email address) chg to
(new email address)" to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
In either case you will need to use or quote the email address by
which we contact you - or we may not be able to find you to
unsubscribe.
©
2012 BPIR.com
Limited &
Massey University. |
|
|
|
BPIR Newsletter - No. 4 2012 |
BPIR Best Practice Newsletter
No. 4
- 2012 |
|
|
|
|
Hi,
Welcome to our fourth newsletter of
2012 – sharing with you best practices,
improvement
tools, and events. (Non-members of the BPIR can read the newsletter but
will be unable to access some of the links).
Best
Practice Report: Design Thinking
Design thinking is more than a
methodology; it represents a philosophy that places customers firmly at
the centre of innovation processes and the development of new products
and services. This is a win-win scenario; where the customer benefits,
so too does the creative organisation. Importantly, design thinking has
a powerful strategic element, which needs to be firmly aligned with an
organisation’s culture and brand. read more...
Read other best practice reports
|
| Upcoming Events |
Benchmarking for Excellence, Singapore 4-5 October,
Auckland 3-4 December.
15th QMOD conference on Quality and Service
Sciences ICQSS 2012, Poznan September 5-7. Organiser:
Lunds Unversity.
Framework for Excellence, Ottawa - Canada, September 26.
Organiser: Excellence Canada.
Organisational Learning Conference,
Abu Dhabi - UAE, October 21 - 22.
Organiser: International Performance Excellence (IPE).
World Business Capability Congress,
Auckland, 5-7 December 2012. Organiser: COER,NZBEF, and NZOQ.
** See BPIR Events Calendar for more
events
|
|
|
Latest
News |
- What’s an Entrepreneur? The Best
Answer Ever - What does being an
entrepreneur really mean?.
....
read more
- 7 Keys to Creating a Culture of
Customer Centricity - 7 best practices
for creating a cultural alignment between customer service partners.
....
read more
- How to Get What You Want -
Painlessly - Read
about a powerful tool of persuasion and influence to use it in your
presentations.
....
read more
- What is Unified Communications
(UC)? - A best practice of corporate communication.
....
read more
- 3 Best Practices in Delivering a
Presentation - 3
best practices to help you deliver a winning and memorable presentation.
....
read more
|
|
Spotlight
on Events |
Every organisation
is good at something…every organisation has strengths and weaknesses.
What
we want to know is what does your organization do well? Is it
communication, teamwork, response time, customer service, marketing,
branding, social responsibility, attention to detail, systems,
leadership, governance, strategic planning, performance measurement,
information technology, product development,
innovation, employee retention or supplier relationships? What
is helping your organization to succeed and why?
Get
your colleagues together to think about this and enter your
organisation into the BEST PRACTICE
COMPETITION to be held at the World Business Capability Congress,
Auckland, 5-7 December 2012.
Make
sure you submit an on-line entry, by
5.00pm, 10 September
2012. The best entries will be invited to give an
8 minute
presentation at the Congress. Prizes will be given for the following
categories:
- SME
(less than 20 employees) - Best Practice Gold Award
- Large
organization (more than 20 employees) - Best Practice Gold Award
- International
(for teams/organizations based outside NZ) - Best Practice Gold Award.
In
addition, to the Best Practice Competition, there will be a special GLOBAL BENCHMARKING
AWARD for organizations that have used benchmarking as a
means to identify and implement best practices. This Award is the
premier award in benchmarking and is administered by the Global
Benchmarking Network (GBN).
|
|
Spotlight on Self-Assessment
|
Have
you used any of our self-assessment tools lately? We have over 70 to
assess all aspects of your organisation from how your organisation
develops its strategy to how it serves its customers. Here are three
typical examples:
- Million
Dollar Mindset – This self–assessment will help
you to gauge the intensity with which you are striving to achieve your
goals and whether, or not, you have a million dollar mindset. This
self-assessment was derived from statements by an elite group of
speakers whose gross income exceeded one million dollars....read
more (go to category 7.3)
- Employee
Communication on Workplace Benefits and Health –
This self assessment will help organisations to improve employee
communication practices particularly with regard to workplace benefits
and health programmes.....read
more (go to category 7.4)
- Employee
Orientation – Two
self-assessment tools are provided that will help new employees to
assess how well they are adapting to their work environment and role....read
more (go to category 7.2)
|
|
Featured
Publications |
Did
you know BPIR provides full access to over 600 excellent business
publications providing, in total, over 1,000,000 articles and reports?
Here are a few of the titles from the "Commerce"
category
(one of 23 categories):
-
Business People
- The China Business Review
- The International Economy
|
-
International Trade Forum
- Mercer Business
- Middle East Policy |
Members read
the latest issues - non members see
available titles
|
|
Best Practice Case
Studies |
Read
one of our best practice case studies:
Design thinking
creates global phenomena
Lance
Armstrong, a famous cancer survivor, wanted to raise funds to serve
fellow cancer survivors. Nike came up with a bold idea of producing
five million silicone wristbands displaying the word `LIVESTRONG` and
also contribute $1 million in cash. The bands would be yellow matching
the colour of the leader’s jersey in the Tour de France. Supporters
were able to buy wristbands for $1 on the Lance Armstrong Foundation’s
website, and thereby promote cancer awareness on their wrists. This
novel and generous idea met with initial scepticism but to everyone’s
astonishment and delight the wristbands received wide acceptance. More
than 80 million bands were sold providing a huge boost to funding and
advocacy efforts. Through the power of an elegant idea, and an almost
weightless piece of yellow silicone, people from all walks of life were
able to participate in the cause and to recognise one another instantly
by the silicone bands....
read more
Design thinking
comes from a highly creative atmosphere
ARDEX
developed both a culture and a climate of continuous innovation. The
CEO converted his office into an `innovation station` with a highly
creative atmosphere. The walls could be written on, there were no
barriers, no hierarchy, no corporate logo: it was a space which
encouraged free expression. ARDEX sought to constantly reinvent their
organisation and to innovate at every opportunity. The innovation
culture was measured worldwide and driven using key performance
indicators which measured new products created, ideas in the bank,
market orientation, willingness to take risks, items of importance to
customers etc. These measures were checked every six months thus
enabling ARDEX to keep on improving. ARDEX communicated continuously
with its staff to remind them about innovation day in and day out.
Everyone was encouraged to share their ideas and these were promptly
acted upon in order to maintain creativity.... read
more
Employee
communications encouraged innovation and recognition
Discovery's
president was fervent about growing an organisation that encouraged the
global exchange of ideas in an innovative, open and high-energy
setting. Each employee had the potential to contribute "the next great
idea". To encourage participation Discovery created an incentive
programme that enabled managers to nominate employees to receive gift
cards or cash. Recipients could also respond using an "e-thank you"
message. The HR department partnered with corporate communications to
develop an internal strategy /brand fro promoting ongoing global
participation. The communication strategy produced results as the
percentage of employees being recognized increased from 2 percent to 20
percent of the workforce. The automated system enabled rapid
recognition; significantly in a 2009 survey found recipients reporting
that they had more connection to the company, were more engaged in
their work, and felt more satisfied and appreciated as a result of
receiving awards....
read more
Corporate
Communication at an award winning school
The
Hwa Chong Institution (HCI), an independent Singapore school,
communicated its pursuit of global excellence to stakeholders through a
communications framework that incorporated: bi-lingual school
publications, letters and banners, an induction programme for
dissemination of information and the Vision, Mission and Values, staff
discussions with senior leaders, Deputy Principal feedback sessions for
new staff, platforms for staff input (e.g. seminars, staff meetings and
breakfast sessions), Combined Staff Meetings to communicate directions,
Executive Committees to discuss and make policy, an Electronic Message
Board to gather input from staff and students for key decision-making,
and the Director/Consortium Lunch to keep senior leaders in touch with
student and staff matters. HCI achieved various awards including the
School Excellence Award from MOE, People Developer Standard (PDS) and
Singapore Quality Class (SQC) from Spring Singapore., and in 2010 won
the Singapore Quality Award for Business Excellence....
read more
|
Research
requests
Fresh information added every month in answer to your requests. Submit your issues for next month.
How this service works |
|
Last month's requests
|
Currently being researched
|
1. Design Thinking
2. Employee Communications
|
1. Telecommunications Best
Practices
2. Absenteeism
3. Best practices in Municipalities/Councils
4. Productivity Breakthroughs
|
|
Remember
to
Regularly
check out the bpir.com for benchmarks, best practices and
business excellence. We know you will find valuable knowledge
and
we always welcome your feedback, so if you have time, please email any
comments about our services to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
If
you are currently not a member of the BPIR,
or
wish to upgrade your membership then please review our membership
offerings at
JOIN NOW.. you won't be
disappointed.
|
Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road
ahead, ask those coming back" - Chinese Proverb
Note;
this newsletter has been sent to you because you have subscribed to it
or to the BPIR.com or one of its partner services, you have recently
contacted us about the resource, or we believe you wish to be on the
list for other reasons. If you wish to be removed from the newsletter
emailing list or wish to change your email details, click
here to unsubscribe, or send "(old email address) chg to
(new email address)" to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
In either case you will need to use or quote the email address by
which we contact you - or we may not be able to find you to
unsubscribe.
©
2011 BPIR.com
Limited &
Massey University. |
|
|
|
BPIR Newsletter - No. 3 2012 |
BPIR Best Practice Newsletter
No. 3
- 2012 |
|
|
|
|
Hi,
Welcome to our third newsletter of
2012 – sharing with you best practices,
improvement
tools, and events. (Non-members of the BPIR can read the newsletter but
will be unable to access some of the links).
Best
Practice Report: Corporate Governance
The
aim of corporate governance processes is to maintain the rights of
shareholders along with all other stakeholders. This includes a
commitment to the application of standards for disclosure and
transparency. Recent financial crises and failures have motivated
countries around the world to publish codes for corporate governance.
These include codes of conduct for ethical behaviour, which act as
constant guides for day-to-day decision making. Adherence to sound
ethical values has a number of benefits, including enhancing the
behaviour of managers, positively motivating employees, protecting an
organisation’s reputation, encouraging greater respect for laws and
regulations, and improving business relationships. This of course is
also reflected in an organisation’s overall culture, i.e. its shared
values, attitudes, beliefs, standards and rules.
Read other best practice reports
|
| Upcoming Events |
Benchmarking for Excellence, India
5-6 July, Singapore 26-27 July.
Organizational Excellence Assessment,
Ottawa, 15-16 May. Excellence Canada.
Shared Services for the Public Sector,
Wellington, 29-30 May. Organiser: Conferenz.
How to Use the EFQM Excellence Model
workshop, London, 31 May. Organiser: The
British Quality Foundation.
15th QMOD conference on Quality and Service
Sciences ICQSS 2012, Poznan September 5-7. Organiser:
Lunds Unversity.
World Business Capability Congress,
Auckland, 5-7 December 2012. Organiser: COER,NZBEF, and NZOQ.
** See BPIR Events Calendar for more
events
|
|
|
Latest
News |
- If you like reading we have great
news for you! - Read about a
major update of our online Business Periodicals section.
.... read more
- Dumb Rules Often Designed to…
Make Life Hell for 99% of Customers - How
a bad rule could ruin your customer service reputation. ....
read more
- Streamlined Process
Improvement - Recorded webinar for Dr.
Harrington explaining the five phases of Streamlined Process
Improvement.
.... read more
- Top 8 Customer Services
Excellence Best Practices in 2012 - 8 great
best
practices for the development of excellence in customer
services.
.... read
more
- Design Thinking: Puzzles vs.
Mysteries - What
is design thinking? and why it's necessary
for organisations?
.... read more
|
|
Spotlight
on Events |
The
congress will be held from the 5th
to 7th of December 2012 in
Auckland, New Zealand
2nd and Final Call for Papers
The theme for the Congress is:
“Driving
Excellence> Innovation> Productivity> Export
Growth”
We are now “Calling for Papers” – We have had an
Amazing Response to our First Call for Papers with over 70 papers
submitted. We
are now announcing the 2nd & Final Call that will enable you to
share your experience, organisation’s best practices or your leading
edge management research
Submit your Abstract/Bio by the 30 May
This is an opportunity for:
a)
Academics to present peer-reviewed conference papers and
get them fast-tracked into leading journals (such as • Q-NewZ Magazine
• TQM Journal • Measuring Business Excellence Journal • International
Journal of Quality & Reliability Management • International
Benchmarking Journal • International Journal of TQM and Business
Excellence)
b)
Business employees, managers, CEOs, consultants to present
and share best practices (perhaps for the first time at a major
conference)
This Congress is combining the International
Benchmarking Conference, New Zealand Organisation for Quality Conference,
and the New
Zealand Business Excellence Awards.
Make
sure you include this conference in your diary and travel
plans for 2012!
The organisers are the Centre for
Organisational Excellence Research, New Zealand Business Excellence
Foundation and the New Zealand Organisation for Quality. The partners
assisting in promoting the event are: Asian Network for
Quality, Asia Pacific Quality Organization, Auckland Tourism, Events
and Economic Development (ATEED), Economic Development Agencies New
Zealand (EDANZ), Global Benchmarking Network, Institute of Management
Consultants New Zealand, Ministry of Economic Development, Ministry of
Science and Innovation, New Zealand Institute of Management, and the
University of Auckland Business School.
|
|
Spotlight on Self-Assessment
|
Have
you used any of our self-assessment tools lately? We have over 50 to
assess all aspects of your organisation from how your organisation
develops its strategy to how it serves its customers. Here are three
typical examples:
- Eco-Design
Health Check –
This self-assessment will help you to easily and quickly assess how
well the concept of environmental design is integrated within the
product lifecycle from design to disposal. Areas of weakness should be
addressed. ....read
more (go to category 2.1)
- Strategic
Planning –
This simple self-assessment tool consists of 15 questions to evaluate
your company's approach to strategic planning.
....read
more (go to category 3.1)
- Financial
Empowerment – This
assessment tool can help you to guide a group discussion about your
organisation's financial empowerment process.
....read
more (go to category 3.2)
|
|
Featured
Publications |
Did
you know BPIR provides full access to over 600 excellent business
publications providing, in total, over 1,000,000 articles and reports?
Here are a few of the titles from the "IT / Computers"
category
(one of 23 categories):
-
Asia-Pacific Journal of Operational Research
- ComputerWorld
- EContent
|
-
The Journal of Computer Information Systems
- Online
- Searcher |
Members read
the latest issues - non members see
available titles
|
|
Best Practice Case
Studies |
Read
one of our best practice case studies:
Design thinking
doubles new product development
The
following five step design thinking process was used by PB to improve
postal services:
- Posing
strategic questions to find opportunities: e.g., 'How can PB develop
solutions that meet the needs of customers that use postage stamps?'
- Focusing
on discovering customer needs: The PB team visited small businesses of
all types and observed practices, attitudes, frustrations and desires.
- Brainstorming
and prototyping to radically change ways of meeting customer needs.
Early prototypes helped PB understand what customers actually wanted.
- Creating
value propositions that solved significant user needs: e.g.,'a
distinctive, easy-to-use replacement for stamps with a price point well
below alternatives.'
- Testing
and refining value propositions in real life: i.e., the PB team
experimented with several versions and decreased costs without
sacrificing usability and tested customer acceptance.
Over
a four-year period the rate at which new products were released for
product development more than doubled.... read more
Lean product
development initiative achieves breakthrough performance levels
To
improve its product development process, the Department for Technical
Studies and Installations (TSI), a Belgian Armed Forces department
responsible for project-based engineering work, employed several lean
approaches. Pipeline VSM, rough-cut capacity planning, kanban systems,
standardization, and supplier partnerships were the primary methods for
promoting flow. Two Lean Product Development principles were of major
importance: 1) the visualisation of functional queues to identify
bottlenecks and root causes of waste, and 2) Enablers for pull thinking
to reduce functional queues at the bottlenecks. The TSI also introduced
a performance measurement system to identify and track key indicators
of lean performance. TSI achieved breakthrough improvement on a number
of key performance measures including: project throughput, project WIP,
completions within targeted lead-time, and effort/lead-time, which
increased from 5% to 20%.... read
more
Problem Based
Learning strategy in Nurse Education programme
To
aid students to become more constructive learners, a US Bachelor of
Science in Nursing programme implemented ran a pilot problem based
learning (PBL) process. A professor was appointed facilitator, coach
and mentor and simple directions and a few boundaries allowed for group
self-organisation, freedom of interaction, and emergent direction to
occur. Two weekly clinical hours were set aside for PBL. Students were
empowered to control their process plan provided deadlines were met.
Leadership emerged naturallyand students learned to take risks for the
benefit of the project. At the end of the programme 82% of the 35
students were usually or always satisfied with the PBL strategy. Final
papers excelled compared with those of previous years....
read more
E-commerce solution
helps bank win regional Risk Management award
In
2011, the Bank of America Corporation Merrill Lynch, an American global
financial services company, won the Global Finance Best Banks for Risk
Management in the North American region. The Bank provided online
portals, which enabled its clients to gain a clearer view of their cash
and liquidity and allowed them a single view of their accounts. Access
also gave them a range of tools to view and analyse data across all
aspects of treasury, cash management, debt and investments. The bank
also advised client companies on `process improvements` they could
undertake to make their working capital do more for them....
read more
|
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Currently being researched
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BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
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