BPIR Newsletter: Aug-2015
 
BPIR Newsletter: August 2015

Hi,
Welcome to August's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

BPIR News

  • A Practical Approach to Process-Oriented Knowledge Management....read more
  • Talking to Their Generation....read more
  • A Comprehensive Excellence Framework for Post-Acute and Long-Term Care....read more
  • For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-2....read more
  • For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-1....read more
  • Collaboration, a Twin Peaks Revival....read more
  • Do You Want to Hire Innovators?....read more
  • Stop Selling: 5 Mindful Ways to Engage Others in Fixing A Process....read more
  • What is the Current State of Organizational Excellence around the World?....read more
  • Leadership Performance....read more

4th International Best Practice Competition – Enter by 14 August

The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country. 
To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 14 August. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled SPEARS Methodology for Employee Empowerment and Inculcating Excellence.

BPIR Tip of the Month - Strategies, tools, and techniques

Do you know that there are more than 1170 strategies, tools, and techniques available in BPIR.com?

Choose a strategy, tool, technique, or approach that will improve your organisation's performance. There are more than 1170 to select from that can help in a multitude of ways, whether it's decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there's likely to be something here to suit your needs.
Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Labor And Industrial Relations" category (one of 23 categories):
- Agency Sales
- Target Marketing
- Credit Management
- Medical Marketing and Media
- LIMRA's MarketFacts Quarterly
- Academy of Marketing Studies Journal

Baldrige Criteria for Performance Excellence found to be globally applicable and executable

After winning the 2003 Malcolm Baldrige National Quality Award, Caterpillar Financial Services Corporation (CFSC), a US provider of retail and wholesale financing solutions, embedded the Baldrige Criteria in its 40+offices worldwide. CFSC created a tool, the Business Excellence Assessment (BEA), for assessing each location/department in comparison to the Criteria. Between 2003 and 2006 the BEA approach was cascaded throughout CFSC. Strategic planning processes, strategic goal councils, and Business Risk Assessment cascaded from corporate strategy through to individual employee SMART goals. Balanced scorecards were defined and managed quantitatively, and the data served as the basis of decision making. A global process was implemented for employee recruitment, development, and retention. CFSC found that the Baldrige Criteria were globally applicable and executable regardless of language and culture.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
BPIR Newsletter: July 2015
 

Hi,
Welcome to July's edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

Benchmarking Past, Present, and Future

Dr Robin Mann, Director of the Centre for Organisational Excellence Research (COER) and Co-Founder of BPIR.com Limited explains the past, present and future of benchmarking. This article provides an overview of how benchmarking has evolved over time, and its growing importance. It includes a description of the different types of benchmarking, success stories and services available to support benchmarking endeavours.

BPIR News

  • The One Interview Question Most People Are Not Prepared For!....read more
  • How to Design Your Organization: Part 3 – How to Design....read more
  • How to Design Your Organization: Part 2 – The 5 Classic Mistakes....read more
  • How to Design Your Organization: Part 1 – Parachute or a Rocket?....read more
  • The Top 5 Reasons Why You Need to Adopt ISO 9001:2015 Now....read more
  • Do You Have a Blah, Blah Vision or a DRIVING Vision?....read more
    Fanfare for Baldrige in Health Care....read more
  • South African Quality Institutes latest news....read more
  • Want a Loyal Team? Choose Kindness Over Toughness....read more

4th International Best Practice Competition – Enter by 7 August

The 4th International Best Practice Competition will be held in Manila, Philippines courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
The Competition Event will be in November but the final date has still to be confirmed. To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 7 August. Last year there were 52 entries with 32 qualifying to the Competition Event.
The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled 'SPEARS Methodology for Employee Empowerment and Inculcating Excellence'. Watch the video of their best practice.

BPIR Tip of the Month - Competitor Analysis

Do you know that there are more than 2400 Competitor Analysis available in BPIR.com? Fine out how your competitors or world industry leaders have been performing. Identify particular organisation by name, industry, country, or employee base and read from the publications we have available about what has worked for them and how they have performed.
Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the "Labor And Industrial Relations" category (one of 23 categories):
-EBRI Issue Brief
-Management Services
-Monthly Labor Review
-Relations Industrielles
-International Labour Review
-Occupational Outlook Quarterly

Featured Case Study: Sustainable Business - sustainability as a business model

To become a wood fiber innovator Domtar, a Canadian headquartered paper products company, adopted Sustainability as its business model. Domtar set up a corporate sustainability committee with the chair rotated among top managers, and adopted a measurement approach designed to avoid sub-optimising the system. An extensive system of measures was implemented to track sustainability performance and signed on to by each facility. One example, Dashboards tracked 35 key sustainability performance indicators (KPIs). Management teams in each facility developed their own unique sustainability agendas to meet company goals. Domtar’s sustainable fibre innovation was seen by the US government as an example of advanced manufacturing and gave the company a powerful edge in attracting younger science and technology-savvy professionals.

 

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,
Neil Crawford
------------------
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 
 
 
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BPIR Newsletter Dec - 2013
BPIR Best Practice Newsletter
December - 2013
Visit BPIR.com Forgot your password? Not a member?

Hi,




Seasons Greetings and a Happy New Year in 2012 from the BPIR team!  Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

Upcoming Events
EFQM Assessor Training, London 14 & 16 Jan. Organiser: The British Quality Foundation.

Ottawa Public Sector Quality Fair, Ottawa 4 Feb.  Organiser: Excellence Canada
.

Sharing Best Practice Tour: Jaguar and Rover, Halewood, 13 Feb. Organiser: The British Quality Foundation.

Certificate in Business Excellence, Wellington 11 Mar. Organiser: New Zealand Business Excellence Foundation

Benchmarking for Excellence
Singapore 13 - 14 Mar. 

** See BPIR Events Calendar for more events

BPIR News
  • The Sponsor as the face of Organisational Change - Why a large number of projects fail and how to avoid that.  ....read more
  • How Mindfulness impacts Organisational Performance - What is Mindfulness and how is an employee’s personal mindfulness practice affected by organisational circumstances.  ....read more
  • 2nd Global Benchmarking and Best Practice Awards - The award winners of the 2nd Global Benchmarking Award and Best Practice Competition.  ....read more

Spotlight on Events
2nd Global Benchmarking and Best Practice Awards
The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award were held at the Business Excellence Global Conference in October, Singapore.

2nd Global Benchmarking Award:
Entrants to the Best Practice Competition may also enter the Global Benchmarking Network’s Global Benchmarking Award. This requires organisations to share a best practice and describe how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive. The GBN’s Global Benchmarking Award was designed by Benchmarking Partnerships (Australia), BestPrax Club (India) and COER (New Zealand) on behalf of the GBN. It was first trialed in India in 2010.

Winner:
  • Our Benchmarking Approach, Dr. Wafi Dawood, Chief of Strategy and Excellence, Knowledge and Human Development Authority, United Arab Emirates.
Runners up:
  • Our Benchmarking Approach, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
  • Our Benchmarking Approach, Ku Yuen Wah, Head – Process and Service Innovation, OCBC Bank, Singapore.

2nd International Best Practice Competition
The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource, and is aligned to the Global Benchmarking Award (administered by the Global Benchmarking Network–knowledge experts in benchmarking and best practices).

Winner:
  • ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head – Passport – Designate, Immigration & Checkpoints Authority, Singapore.
Runners up:
  • UOB Mobile Cash – Singapore’s First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United Overseas Bank Limited, Singapore.
  • Training in the Private Security Industry, Peter D’Arcy, CEO, National Training Institute, Ministry of Interior, United Arab Emirates.
  • Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent, Senior Executive, Global Indian International School, Singapore.


Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:
  • Eco-Design Health Check - This self-assessment will help you to easily and quickly assess how well the concept of environmental design is integrated within the product lifecycle from design to disposal. ....read more
  • Strategic Planning Five Minute Needs Assessment - This simple self-assessment tool consists of 15 questions to evaluate your company's approach to strategic planning. The tool is designed for busy people who want results fast. Through completing the quiz, you can rate your company's performance with regard to the most critical elements of good strategic planning and management. Simple suggestions for improvement are provided. ....read more
  • Six Sigma Self-Assessment - This self-assessment will help you to assess the quality of your organisation’s six sigma approach. ....read more

Featured Publications
Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the "Accounting" category (one of 23 categories):

- Financial Management
- CPA Client Tax Letter
- Journal of Accountancy
- Financial Theory and Practice
- Management Accounting Quarterly
- International Journal of Government Auditing

Best Practice Case Studies
Read one of our best practice case studies:

Collaborative inquiry leads to innovative technologies
This snippet and associated article describe cross functional teams from the colleges of engineering and nursing at the University of Detroit Mercy, USA.
Engineering and nursing teams formed multidisciplinary partnerships in order to design useful products for patients with disabilities. The team members needed to learn collaborative skills including how to communicate effectively outside their respective disciplines. Brainstorming sessions were carried out both virtually, and in person. Proprietary systems were used to facilitate collaboration and enable the participants to share files, research documents, and to exchange ideas. Faculty personnel were able to monitor interactions in the virtual chat room. Examples of the innovative technologies developed included:
- A triceps strengthener enabling a paralyzed man transfer from his wheelchair.
- A hip and knee exerciser for a man with worsening muscular sclerosis.
- A laundry extractor for a woman with spina bifida to enable her to take clothes out of the washing machine.
- A detachable motor for non-electric wheelchairs.
- A grasping device enabling a man, following a gunshot wound, to hold papers in and ineffective hand.
- A smart-technology walker to help lift patients in the event of a fall....
.... read more

Crowd sourcing solves difficult problems economically and quickly
Some 50 government agencies were are able to offer prizes to the general public for solutions to complex problems using a website, www.challenge.gov. Examples of successful crowd sourcing projects were as follows:

1. A solution was sought regarding how to stop uncooperative fleeing vehicles at conflict zone check points without causing permanent damage to the vehicle or harming any of its occupants. Within a two-month deadline 150 people submitted proposals vying for a US$25,000 prize. The winner was an engineer from Peru who suggested an affordable remote-controlled electric-powered vehicle that could accelerate up to 130 miles per hour within three seconds, position itself under a fleeing vehicle and automatically release an airbag to lift it and slide it to a stop.

2. Methods were sought for reassembling previously shredded documents in order to examine potential vulnerabilities associated with current document shredding practices. The challenge was structured as a race to win US $50,000 and attracted 9,000 registered teams. The winner reassembled five documents that were shredded into over 10,000 pieces in 33 days using a combination of computer algorithms and human assembly....
.... read more


Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.

Regards,

Neil Crawford
------------------
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

----------------------------------------------------------------------------------
"To know the road ahead, ask those coming back" - Chinese Proverb

Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner services, you have recently contacted us about the resource, or we believe you wish to be on the list for other reasons. If you wish to be removed from the newsletter emailing list or wish to change your email details, click here to unsubscribe, or send "(old email address) change to (new email address)" to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . In either case you will need to use or quote the email address by which we contact you - or we may not be able to find you to unsubscribe.

© 2013 BPIR.com Limited.
 
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