Best Practice Case Study - Sample

The following is a sample of one of the many best practice case studies available to members of the BPIR.com. For access to a full description of the performance measure and linked bechmark data click here to join now

In 1998 a new CEO at the National League for Nursing (NLN), a support service to the USA nursing profession, found that organisational growth had stalled, executive staff and volunteers were making poor decisions because of lack of information, the organisation was faced with fiscal irregularities, had dysfunctional governance structures, incompetent staff, and out-dated processes and systems. To transform its culture and improve its performance the following changes were implemented:
1) All reports and board agenda items were structured around the goals and objectives of a newly created strategic plan;
2) Market research was used to collect data about members and gain insights so as to make more informed decisions;
3) Clear lines of responsibility were created..

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