Performance Measures and Benchmark Data
We have over 1000 performance measures linked to benchmark data.
Here you can select relevant performance measures and compare your organisation's performance to others.
The examples below show the performance measures within our website -
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Human resources - Leadership & strategy percentageFormula: Available to members
Explanation: This measure compares the number of HR full-time equivalent (FTE) staff that is at the director..
Read more... | Human resources - Expense percentageFormula: Available to members
Explanation: This measure monitors the cost of the HR departments in comparison to the total expenses of the..
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Human resources - Revenue percentageFormula: Available to members
Explanation: HR revenue % measures direct HR costs as a percentage of revenue. This measure..
Read more... | Human resources - HR headcount investment factorFormula: Available to members
Explanation: HR headcount investment factor measures the investment into HR department per each regular headcount employee. This metric represents the investment..
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Human resources - Headcount ratioFormula: Available to members
Explanation: HR headcount ratio is the ratio of the numbers of employees supported by HR to the actual numbers..
Read more... | Project delivery improvementsFormula: Available to members
Explanation: These measures are related improvements in the quality..
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Workplace risks and safety improvementsFormula: Available to members
Explanation: These measures are related improvements in the quality..
Read more... | Project sales and customer satisfaction improvementsFormula: Available to members
Explanation: These measures are related to lifting performance..
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Employee recruitment, retention, and development improvementsFormula: Available to members
Explanation: These measures are related to improving the..
Read more... | Machine availabilityFormula: Available to members
Explanation: Machine availability may be defined as the degree to which an entity is in the operable and committable state when called on..
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Call centre contact qualityFormula: Available to members
Explanation: Common quality criteria include:
- Use of appropriate greetings and scripts
- Courtesy and professionalism
- Capturing..
Read more... | Call centre self-service accessibilityFormula: Available to members
Explanation: Some contact centres survey customers following self-service transactions to gather feedback concerning..
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