Best Practice Tools & Techniques - Sample

The following is a sample of one of the many best practice strategies, tool and techniques available to members of the BPIR.com. For access to a full description of the performance measure and linked bechmark data click here to join now

Technique: Return on Quality (ROQ)

Definition: Time-based financial figures for rating a quality program, project or process improvement activity.

Description: Return on Quality measures a quality initiative in terms of financial figures, usually on a time basis. That is, the dollar rate of return between investment in a quality initiative and return back to the organisation over a fixed time frame such as one fiscal year. Measures are usually based on quality to total outcomes e.g. dollar..

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