Smart Services
Article Index
Smart Services
1.1 Dubai
1.2 Smart Services: Creating Sustainable Customer Value
1.3 Four Strategies for the Age of Smart Services
1.4 The Art of Smart Services
2.1 Examples of Smart Services Awards
2.2 Cisco Smart Services Awards for Asia Pacific, Japan and Greater China
2.3 World Retail Congress and Awards
2.4 Ten Companies Moving Up in Smart Buildings
3.1 World Retail Award Winner
3.2 Dudley Metropolitan Borough Council, PT Awards Excellence in Technology
3.3 A 3M Approach to Enhance Consumer Experience
3.4 Customer Engagement through Social Media
3.5 The Future Ready Project
3.6 Dubai Electricity and Water Authority
4.1 Digital Government Transformation
4.2 Strategy for Digital Public Service
4.3 Digital at Depth - Accenture Study on Digitising Government
4.4 BPIR.com Best Practice Report: Customer Service Excellence
4.5 Infographics on the Auto and Industrial Equipment Industry
4.6 Thought Leadership on Smart Services
4.7 Smart Services - ICT 2030
5.1 Performance Pledges
5.2 Design Methods for Developing Services
5.3 Smart Services
5.4 Developing Smart Services in the Cloud
5.5 Helping the Elderly Learn Computer Skills
5.6 Programme to Assist Elderly Customers Go Digital
5.7 eCourt
5.8 Government of South Australia Mobile App
5.9 Unified Court System
6.1 An Integrated Framework for Measuring Smart Services
6.2 Measuring the Impact of Smart Services: Insights into a Case Application
6.3 Ready for Industry 4.0 Online Self-Check
6.4 Drive Smart Outcomes with Smart Services
7. What do business leaders say about smart services?

3.1 World Retail Award Winner


Source: Marks and Spencer, United Kingdom (dates of information: 2015 & 2017)
Link: World Retail Award Winner 2012

Application/Key learning points: Marks and Spencer is a world-class retailer that has won many international awards, particularly in the area of environmental standards and social responsibility. In 2012, the company was named Responsible Retailer of the Year at the World Retail Awards. “Plan A”, which can be found in the navigation bar, describes Marks and Spencer’s smart services strategy up to 2025. The company has deployed an online service that has managed to retain customers and grow business. Customers can buy products from one country and have them delivered anywhere in the world. Their user-friendly website also enables customers to enjoy an intimate shopping experience with options for home delivery or store pick-up. All of this is backed up by a guarantee of high quality products.

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