Smart Services
Article Index
Smart Services
1.1 Dubai
1.2 Smart Services: Creating Sustainable Customer Value
1.3 Four Strategies for the Age of Smart Services
1.4 The Art of Smart Services
2.1 Examples of Smart Services Awards
2.2 Cisco Smart Services Awards for Asia Pacific, Japan and Greater China
2.3 World Retail Congress and Awards
2.4 Ten Companies Moving Up in Smart Buildings
3.1 World Retail Award Winner
3.2 Dudley Metropolitan Borough Council, PT Awards Excellence in Technology
3.3 A 3M Approach to Enhance Consumer Experience
3.4 Customer Engagement through Social Media
3.5 The Future Ready Project
3.6 Dubai Electricity and Water Authority
4.1 Digital Government Transformation
4.2 Strategy for Digital Public Service
4.3 Digital at Depth - Accenture Study on Digitising Government
4.4 BPIR.com Best Practice Report: Customer Service Excellence
4.5 Infographics on the Auto and Industrial Equipment Industry
4.6 Thought Leadership on Smart Services
4.7 Smart Services - ICT 2030
5.1 Performance Pledges
5.2 Design Methods for Developing Services
5.3 Smart Services
5.4 Developing Smart Services in the Cloud
5.5 Helping the Elderly Learn Computer Skills
5.6 Programme to Assist Elderly Customers Go Digital
5.7 eCourt
5.8 Government of South Australia Mobile App
5.9 Unified Court System
6.1 An Integrated Framework for Measuring Smart Services
6.2 Measuring the Impact of Smart Services: Insights into a Case Application
6.3 Ready for Industry 4.0 Online Self-Check
6.4 Drive Smart Outcomes with Smart Services
7. What do business leaders say about smart services?

4.2 Strategy for Digital Public Service


Source: ICT.govt.nz, New Zealand (date of information: 2014)
Link (PDF): A Strategy for Digital Public Service 2014

Application/Key learning points: In 2012, the New Zealand Government announced that it was targeting approximately 70 per cent of the most common transactions between citizens and government to be undertaken digitally. This 72-page guide sets out the ten priority actions taken over the past five years to redesign the government’s existing digital services, increase system capability, and support New Zealanders through the digital transition. The Result 10 Blueprint shows how to improve customers’ experiences of government services and, at the same time, reduce costs. To do this, the government intended to shift transaction volumes from higher cost channels to lower cost digital channels that supported self-service, and streamline service delivery processes.

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