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Page 23 of 36
5.1 Performance Pledges
Source: Hong Kong Housing Authority, Hong Kong (date of information: 2016)
Link (PDF): Hong Kong Housing Authority’s Performance in 2015
Link: Performance Pledge
Application/Key learning points: Hong Kong Housing Authority manages the public housing stock for the Government of Hong Kong. The organisation has successfully developed multiple non-traditional ways of delivering services to its tenants. Of particular interest is its set of 37 performance pledges. Each pledge shows the aspired and current service standards for a particular client group.
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