Smart Services
Article Index
Smart Services
1.1 Dubai
1.2 Smart Services: Creating Sustainable Customer Value
1.3 Four Strategies for the Age of Smart Services
1.4 The Art of Smart Services
2.1 Examples of Smart Services Awards
2.2 Cisco Smart Services Awards for Asia Pacific, Japan and Greater China
2.3 World Retail Congress and Awards
2.4 Ten Companies Moving Up in Smart Buildings
3.1 World Retail Award Winner
3.2 Dudley Metropolitan Borough Council, PT Awards Excellence in Technology
3.3 A 3M Approach to Enhance Consumer Experience
3.4 Customer Engagement through Social Media
3.5 The Future Ready Project
3.6 Dubai Electricity and Water Authority
4.1 Digital Government Transformation
4.2 Strategy for Digital Public Service
4.3 Digital at Depth - Accenture Study on Digitising Government
4.4 BPIR.com Best Practice Report: Customer Service Excellence
4.5 Infographics on the Auto and Industrial Equipment Industry
4.6 Thought Leadership on Smart Services
4.7 Smart Services - ICT 2030
5.1 Performance Pledges
5.2 Design Methods for Developing Services
5.3 Smart Services
5.4 Developing Smart Services in the Cloud
5.5 Helping the Elderly Learn Computer Skills
5.6 Programme to Assist Elderly Customers Go Digital
5.7 eCourt
5.8 Government of South Australia Mobile App
5.9 Unified Court System
6.1 An Integrated Framework for Measuring Smart Services
6.2 Measuring the Impact of Smart Services: Insights into a Case Application
6.3 Ready for Industry 4.0 Online Self-Check
6.4 Drive Smart Outcomes with Smart Services
7. What do business leaders say about smart services?

5.6 Programme to Assist Elderly Customers Go Digital


Source: Barclays Bank, United Kingdom (date of information: 2016)
Link: Digital Eagles

Application/Key learning points: Digital Eagles is a highly successful programme offered by Barclay’s Bank to help its elderly customers migrate to online banking. It involves the use of specialist trainers and mass media marketing, and provides a range of training options for the elderly, including online courses. The training leads to a “Barclays Digital Driving Licence” – designed to build its customers’ knowledge and confidence in the digital world.

Check out the internet and online shopping one-page safety guides:
Barclay’s How-To Guide: Online Safety

Barclay’s How-To Guide: Online Shopping


Remember to login here if you are a BPIR member to access all the content within this report. Many articles/links are for BPIR members only.  If you are not a member, please consider joining to support our monthly publication of best practice reports and have them delivered to your inbox. BPIR membership includes access to all our best practice databases.

Download the pdf pdf version or continue reading this report in html by clicking "Next" below or use the links in the Article Index.


 
< Prev   Next >