Smart Services
Article Index
Smart Services
1.1 Dubai
1.2 Smart Services: Creating Sustainable Customer Value
1.3 Four Strategies for the Age of Smart Services
1.4 The Art of Smart Services
2.1 Examples of Smart Services Awards
2.2 Cisco Smart Services Awards for Asia Pacific, Japan and Greater China
2.3 World Retail Congress and Awards
2.4 Ten Companies Moving Up in Smart Buildings
3.1 World Retail Award Winner
3.2 Dudley Metropolitan Borough Council, PT Awards Excellence in Technology
3.3 A 3M Approach to Enhance Consumer Experience
3.4 Customer Engagement through Social Media
3.5 The Future Ready Project
3.6 Dubai Electricity and Water Authority
4.1 Digital Government Transformation
4.2 Strategy for Digital Public Service
4.3 Digital at Depth - Accenture Study on Digitising Government
4.4 BPIR.com Best Practice Report: Customer Service Excellence
4.5 Infographics on the Auto and Industrial Equipment Industry
4.6 Thought Leadership on Smart Services
4.7 Smart Services - ICT 2030
5.1 Performance Pledges
5.2 Design Methods for Developing Services
5.3 Smart Services
5.4 Developing Smart Services in the Cloud
5.5 Helping the Elderly Learn Computer Skills
5.6 Programme to Assist Elderly Customers Go Digital
5.7 eCourt
5.8 Government of South Australia Mobile App
5.9 Unified Court System
6.1 An Integrated Framework for Measuring Smart Services
6.2 Measuring the Impact of Smart Services: Insights into a Case Application
6.3 Ready for Industry 4.0 Online Self-Check
6.4 Drive Smart Outcomes with Smart Services
7. What do business leaders say about smart services?

5.7 eCourt


Source: eCourt , United Kingdom (date of information: 2016)
Link: The eCourt Service
Link: How eCourt Works

Application/Key learning points: The United Kingdom’s eCourt is the first fully online court arbitration system in the world. The online-based dispute resolution system is used to adjudicate on relatively small civil disputes. All depositions and evidence are submitted online for judgement; this is also delivered online. It removes the need for litigants to make a physical appearance, thus reducing costs and increasing the efficiency of the legal system.

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