Smart Services
Article Index
Smart Services
1.1 Dubai
1.2 Smart Services: Creating Sustainable Customer Value
1.3 Four Strategies for the Age of Smart Services
1.4 The Art of Smart Services
2.1 Examples of Smart Services Awards
2.2 Cisco Smart Services Awards for Asia Pacific, Japan and Greater China
2.3 World Retail Congress and Awards
2.4 Ten Companies Moving Up in Smart Buildings
3.1 World Retail Award Winner
3.2 Dudley Metropolitan Borough Council, PT Awards Excellence in Technology
3.3 A 3M Approach to Enhance Consumer Experience
3.4 Customer Engagement through Social Media
3.5 The Future Ready Project
3.6 Dubai Electricity and Water Authority
4.1 Digital Government Transformation
4.2 Strategy for Digital Public Service
4.3 Digital at Depth - Accenture Study on Digitising Government
4.4 BPIR.com Best Practice Report: Customer Service Excellence
4.5 Infographics on the Auto and Industrial Equipment Industry
4.6 Thought Leadership on Smart Services
4.7 Smart Services - ICT 2030
5.1 Performance Pledges
5.2 Design Methods for Developing Services
5.3 Smart Services
5.4 Developing Smart Services in the Cloud
5.5 Helping the Elderly Learn Computer Skills
5.6 Programme to Assist Elderly Customers Go Digital
5.7 eCourt
5.8 Government of South Australia Mobile App
5.9 Unified Court System
6.1 An Integrated Framework for Measuring Smart Services
6.2 Measuring the Impact of Smart Services: Insights into a Case Application
6.3 Ready for Industry 4.0 Online Self-Check
6.4 Drive Smart Outcomes with Smart Services
7. What do business leaders say about smart services?

7. What do business leaders say about smart services?


“Our role as a government is to make the life of our citizens easier and ensure they are happy and satisfied. We need to reach all the community segments and provide them with the best possible service… We are embracing the most modern concept in innovative government by moving towards the delivery of government services through mobile phones …The objective now is to relocate customer service centres into every customer device, enabling them to obtain their desired service through their mobile phones anywhere and at any time. A successful government reaches out to the citizens rather than wait for them to come to it.” -His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai

“Digitization can exist in silos, e.g. everyone has a cell phone, but the cell phones didn’t really start connecting with each other, until they became ‘smartphones’ that were truly networked.” -Brian Fan, Senior Director of Research, Cleantech Group

“Digital isn’t just disrupting how products are made. It’s also changing how they are consumed and managed from ideation to end of life: in short, the entire value chain.” -Accenture

“We must deal quickly with the fusion of the online world and the world of industrial production. In Germany, we call it ‘Industrie 4.0’.” -Angela Merkel, Chancellor of Germany

“First things first, this [Industry 4.0] isn’t a new technology. Nor is it a business discipline. It means machines using self-optimisation, self-configuration and even artificial intelligence to complete complex tasks.” -Jamie Hinks, Techradar

“Industry 4.0 is more than just a flashy catchphrase. A confluence of trends and technologies promises to reshape the way things are made.” -Cornelius Baur and Dominik Wee, McKinsey & Company

“The Internet will disappear. There will be so many IP addresses, so many devices, sensors, things that you are wearing, things that you are interacting with, that you won’t even sense it. It will be part of your presence all the time. Imagine you walk into a room, and the room is dynamic. And with your permission and all of that, you are interacting with the things going on in the room.” -Eric Schmidt, Chairman, Google

“Smart homes and other connected products won’t just be aimed at home life. They’ll also have a major impact on business. And just like any company that blissfully ignored the Internet at the turn of the century, the ones that dismiss the Internet of Things risk getting left behind.” -Jared Newman, blogger and journalist, writing in Fast Company

“The global industrial sector is poised to undergo a fundamental structural change akin to the industrial revolution as we usher in the Internet of Things (IoT). Equipment is becoming more digitized and more connected, establishing networks between machines, humans, and the Internet, leading to the creation of new ecosystems that enable higher productivity, better energy efficiency, and higher profitability. While we are still in the nascent stages of adoption, we believe the IoT opportunity for Industrials could amount to $2 trillion by 2020. The IoT has the potential to impact everything from new product opportunities, to shop floor optimization, to factory worker efficiency gains that will power top-line and bottom-line gains.” -Goldman Sachs, in its report “The Internet of Things: The Next Mega-Trend”

Conclusion This report outlines the best practices research undertaken by BPIR.com in the area of Smart Services. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

 
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