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References
To access and read the articles and reports below go to the HTML Reference List for the Management Brief in the BPIR.com members area.
1. Williams, M., Griffin, M. and Attaway, J. (2001). Observations on quality. Risk Management. October. Pp. 51-52.
2. Douglas, T and Judge, W. (2001). Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and Exploration. Academy of Management Journal. Vol. 44, No. 1. pp. 158.
3. Beer, M. (2003). Why Total Quality Management Programmes Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation. Decision Sciences. Vol. 34, No. 4. pp. 623.
4. Agus, A. (2005). The Structural Linkages between TQM, Product Quality Performance and Business Performance: Preliminary Empirical Study in Electronic Companies. Singapore Management Review. Vol. 27, No. 1. pp. 87.
5. Mann, R.S and Kehoe, D.F. (1994). The Quality Improvement Activities of TQM. Quality World Technical Supplement, March pp 44-56.
6. Baldrige Criteria for Performance Excellence: www.quality.nist.gov.
7. EFQM Excellence Model: www.efqm.org
8. Conti, T. (2005). Quality and Value: Convergence of Quality Management and Systems Thinking. Proceedings of the ASQ World Conference of Quality and Improvement. Pp. 149.
9. Eldred, E. scanned copy of F.W. Taylor (1911) The Principles of Scientific Management. Available at: http://socserv.mcmaster.ca/econ/ugcm3113/taylor/sciman
10. Feigenbaum (1956) Total Quality Control. Harvard Business Review.
11. Crosby, P. (1983). Quality is Free: The Art of Making Quality Certain. New American Library Publishers.
12. Evans, J. and Lindsay, W. (2002). The Management and Control of Quality. Southwestern – Thomson Learning Publishers.
13. Foster, T (2007). Managing Quality. Pearson – Prentice Hall Publishers.
14. Oakland, J. (2003). TQM. Butterworth Heinemann Publishers.
15. Kehoe, D. (1996). The Fundamentals of Quality Management. Chapman & Hall.
16. Kostman, J and Schiemann W. (2005). People Equity: The hidden driver of Quality. Quality Progress. Vol. 38, No. 5. pp. 37-42.
17. Gibson, J., Tesgne, D. And Blackwell, C. (2003) Management Fads: Here Yesterday, Gone Today? S.A.M. Advanced Management Journal. Vol. 68, No.
3. pp 12.
18. Lee, C. (2004). Perception and Development of Total Quality Management in Small Manufacturers: An Exploratory Study in China. Journal of Small Business Management. Vol. 42. No. 1. pp. 102.
19. Amar, K. and Zain, Z. (2002). Barriers to implementing TQM in Indonesian manufacturing organisations. The TQM Magazine. Vol. 14, No. 6. pp. 367 – 372
20. Yasin, M., Zimmerer, L., Miller, P. And Zimmerer, T. (2002). An empirical investigation of the effectiveness of contemporary management philosophies in a hospital operational setting. International Journal of Health Care Quality Assurance. Vol. 15, No. p. pp. 268-276.
21. Molnar, P. (2003). Hungary’s journey to business excellence. Quality Progress. Vol. 36, No. 2. pp. 55 – 65.
22. Van der Wal, R. and Lynn, D. (2002). Total productive maintenance in a South African pulp and paper company: a case study. The TQM Magazine. Vol. 14, No. 6. pp. 359 –366.
23. Irani, Z., Choudri, J., Love, P, and Gunasekaran, (2002). Sustaining TQM through self-directed work teams. International Journal of Quality and Reliability Management. Vol. 19, No. 5. pp. 596 – 609.
24. Yusof, S and Aspinwall, E. (2001). Case studies on the implementation of TQM in the UK automotive SMEs. International Journal of Quality and Reliability Management. Vol. 18, No. 7. pp. 722 – 744.
25. Rau, R. (2002). A journey to corporate excellence. Proceedings of the ASQ’s Annual Quality Congress. Pp. 329-336.
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