Workplace conflict resolution involves a range of interventions that are designed to resolve or reduce employee conflict, disputes, relationship difficulties and grievances.

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The Stage

Conflict is the most personal—and the most expensive—problem in the workplace. For this reason, managers and workers should be empowered to change the positive energy that arises from conflict into creativity and process improvement. A more harmonious work environment can lead to greater motivation, as well as staff satisfaction. When employees are able to deal usefully with conflicts that previously left them incapacitated, employers can expect improvements in productivity to be the end result. Conflict resolution procedures provide an opportunity for negotiation, and they offer a way of meeting the needs of opposing groups. Obviously, a key aim of conflict resolution is to defuse conflict before it leads to more serious problems, which in extreme cases can include litigation.

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