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Dr H. James Harrington Continues to be at Forefront of Business Management – Achieving Recognition for his Work on Innovation Systems
At 95 years old, Dr H. James Harrington, continues to be a prolific author and thought leader in business transformation. Jim, as he likes to be known, ensures he stays at the forefront of business knowledge through maintaining strong business networks and following the latest research and trends.
Research from the Centre for Organisational Excellence Research (COER) reveals that the landscape of business excellence awards is undergoing a major transformation.
COER’s 2023 research indicates there are 39 countries that have an active national business excellence award (or awards) with an additional 3 active regional awards covering more than one country, refer to Table 1. This contrasts with 57 countries having an active national business excellence award and 4 regional awards reported in 2021 (Ghafoor and Mann, 2021). Awards were deemed active if they were held in 2021, 2022, 2023 or there was evidence they were being planned for 2024.
The findings presented provide compelling evidence that implementing business excellence frameworks worldwide leads to significant performance improvements. Organizations from 15 countries cited goals like becoming world-class and continuous improvement as key drivers. Dubai seen enhancements across various indices after adopting excellence government-wide. Customer satisfaction in Dubai rose 35% according to its Happiness Index. Additionally, an analysis of Dubai Quality Award winners found widespread benefits were achieved, with over 70% realizing considerable gains across multiple areas like profits, quality and employee engagement. The results demonstrate pursuing excellence yields clear, measurable advantages for public and private sector organizations around the globe.
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