The 3rd GBN’s Global Benchmarking Award was held at the Abu Dhabi Chamber of Commerce and Industry on 24th/25th November. The award recognizes organisations that show how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive. An organisation’s benchmarking approach is assessed on 4 perspectives; Leadership Commitment, Pervasiveness of Benchmarking, Formality of Benchmarking and Results Achieved. The award is organized by the Global Benchmarking Network (GBN).

Winner:
Our Benchmarking Approach, April Kwek, Assistant Vice President, Consumer Credit Risk Management Department, OCBC Bank, Singapore

Runners-up:
Our Benchmarking Approach, Jacqueline Landicho, Human Resource Management Officer, City Government of Tanauan, Philippines
Our Benchmarking Approach, Leila Kuhpaee, Planning Manager & Management Representative, Sehat Industrial and Trading Co., Iran

Award winner: April Kwek from OCBC Bank (Singapore)

Runner up: Sehat Industrial and Trading (Iran) Runner up: City Government of Tanauan (Philippines)

 

The OCBC Consumer Credit Risk Management have demonstrated a relentless commitment to improvement and pursuing best practices through benchmarking. Since 2010 they have undertaken over 20 best practice benchmarking and quality projects with more than 40% of staff being involved and trained in benchmarking. This has assisted them to achieve the following results:

  • Employee Satisfaction Score – 13% improvement
  • Customer satisfaction – 11 % increase
  • Customer Complaints – 30% decrease
  • Productivity – Consumer approvals unit productivity gain 22%

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