The 3rd International Best Practice Competition was held at the Abu Dhabi Chamber of Commerce and Industry on 24th/25th November. The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource, and is aligned to the Global Benchmarking Award (administered by the Global Benchmarking Network–knowledge experts in benchmarking and best practices).

Award winner: JIC team with James Harrington, Professor Tony Bendell and Marc Amblard, CEO of EFQM

Runner up: Maritime and Port Authority of Singapore (MPA) Runner up: Hospital Plató (Spain)
Runner up: Dubai Police (UAE) Runner up: Yes Bank (India)


  • SPEARS Methodology for Employee Empowerment and Inculcating Excellence, Robby Thommy, Managing Director and Loganathan Murthy, HSET Head, Al Jazeera International Catering LLC, UAE

Runners up:

  • MPA Future Ready Project, Manin Kaur, Assistant Director, Organisational Excellence Department, Maritime and Port Authority of Singapore (MPA), Singapore
  • Health Education Courses in the Street: A Service to the Citizen, Marta Barahona Orpinell, Client Management Coordinator and Cristina Martínez Mourin, Quality Coordinator, Hospital Plató, Spain
  • Virtual Application, Dr. Ahmed Bin Subaih, Deputy Director, Smart Services and Dr Mansoor Nasser Alrazooqi, Director, Virtual Applications Development Centre, Dubai Police H.Q., UAE
  • Customer Engagement through Social Media, Vivek Venugopalan Nair, Vice President, YES Bank Ltd., India

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