The winners of New Zealand Business Excellence Award were announced on Friday 20th November,  the winners were:
Royal New Zealand Navy – Gold award
New Zealand Fire Service – Silver award
Western Bay of Plenty District Council – Silver award

The New Zealand Business Excellence Award is based on the US Baldrige which gives the winners a global recognition.

Congratulations for the winners

Media press release:

Navy sails to victory in NZ’s toughest and most prestigious performance excellence awards

The Royal New Zealand Navy have achieved the highest accolade in the 2009 New Zealand Business Excellence Awards, to be presented at a gala luncheon today (Friday 20th Nov).
Another state service, The New Zealand Fire Service is to receive a silver award, as will the Western Bay of Plenty District Council.

The awards are administered by the New Zealand Business Excellence Foundation. Foundation CEO, Mike Watson, says “Being awarded a Gold gives the winner official World Class status. These awards are unique in that they are based on an international criteria and scoring system and a rigorous 4 stage assessment process. They are the only awards in New Zealand which are fully aligned to the internationally respected US Baldrige criteria. Only 2 other Gold level Awards have been presented in New Zealand in the past 13 years.”

The presentation of the Gold Award marks the culmination of more than a decade of hard work by the Navy having already achieved 2 NZBEA bronze and a silver award. In their assessment the judges recognised: “The Royal New Zealand Navy have demonstrated a long term commitment to excellence and achieving their vision (to be the best small nation navy in the world). Organisational learning and a strong commitment to teamwork is well embedded in the Navy coupled with a passion for efficiency and innovation. The Navy have a number of world class systems and are recognised as a role model for many other organizations.”

Chief of Navy, Rear Admiral Tony Parr said “This award is both national and international endorsement of the Royal New Zealand Navy as a world class organization. Operational excellence in the delivery of maritime military capability is our ultimate goal but we know that we can only achieve this if we have excellent business processes to keep our ships at sea and our people trained, competent and motivated.  The NZBEA Gold Award, and the rigorous evaluation process it involves, demonstrates that the Navy understands its business, understands how its resources are allocated and is disciplined about its strategic direction.”

The New Zealand Fire Service embarked on the NZBEA journey in 2002, winning a bronze award in 2005.  NZFS Chief Executive and National Commander Mike Hall says "Achieving a Silver Business Excellence award is the culmination of a great deal of hard work and commitment from across the organisation.  This award recognises that effort and encourages us to maintain our performance improvement focus for the Fire Service."

The other organization to be awarded an NZBEA silver award is Western Bay of Plenty District Council. CEO, Glenn Snelgrove said the silver award validated his organisation's approach that integrated planning, service delivery and monitoring in local government was fundamental to delivering effective results.
 "Council's are inherently complex organisations that often have to meet the competing demands of providing an array of services within the bounds of a tight legislative, budgetary and reporting framework.  The NZBEF model has been fundamental to ensuring every member of the council team is focused on meeting these demands through well planned, cost effective service delivery to Western Bay residents and ratepayers."

Presented alongside the Business Excellence Awards will be the distinct second tier of awards, the NZ Business Achievement Awards. These are an abridged but still tough version of the Business Excellence Awards. Honoured in this category will be Saint Clair Family Estate and Recreational Services.

Managing Director of Saint Clair Family Estate Neal Ibbotson said that achieving the highest level in the 2009 NZ Business Achievement Awards is due to the commitment of all of the quality Saint Clair team.  “We commit to quality across all aspects of our business – quality people, quality vineyard management, quality wine making, quality marketing and quality distribution.  We continually ask the question ‘How Do We Do It Better'?  This award signifies the success of our philosophy while at the same time empowers us to continue to grow, develop, and improve.
It is the team approach of our excellent people who are able to make a difference and ensure the highest possible standard within the business with the ultimate goal of producing world class wines of excellence”.

Brett Turner, Managing Director, Recreational Services says “This is a great reward for all involved – more than ticking the boxes of a submission process we really took on board all the learnings, and have made significant changes throughout the company. It is great to have this formal recognition, but even better to know that we are now a more focused and dynamic organisation as a result of the process we went through to achieve it.”

The 2009 New Zealand Business Excellence Awards Gala Luncheon takes place at the National Maritime Museum in Auckland, 11.45 – 3.30 today (Friday 20th November).


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