Implementation of the Electronic Financial Assistance Schemes System (eFASS). The best practice described in our submission is the launch of a new IT platform, known as the Electronic Financial Assistance Schemes System (eFASS) that coordinates the use of government data, automation, and process redesign to drastically simplify the process by which members of the public apply and receive government subsidies while increasing staff productivity and strengthening data and financial governance. The

BPIR Categories

1.1.7 Review customer listening & learning methods
10.1.1 Derive info/KM requiremts from business strategies
10.1.3 Plan information/knowledge management systems.
10.2.2 Acquire & collect information/knowledge
10.2.3 Store information/knowledge
10.4.1 Manage business records and documents.
10.4.4 Manage internal information & knowledge sharing
13.1 Develop and manage supplier/customer partnerships
13.3 Manage government/regulator relationships
13.7 Develop community relations
14.3.5 Reengineer business processes & systems
15.2.4 Service performance e.g. quality/delivery/value
3.2.3 Develop&integrate technology/innovation into concept
3.3.2 Develop prototypes/pilot schemes
6.2.5 Acquire appropriate technology
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service

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