Centre Hospitalier de Luxembourg – Luxembourg – EFQM Excellence Award – 2021

The CHL innovated very quickly by offering new forms of care to patients, such as telemedicine, teleconsultations or home hospitalisation, subsequently taken up by other Luxembourg establishments. The procedures relating to security measures and best practices could be followed thanks to the documentation system.

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.