City of El Paso, Texas – United States – International Best Practice Competition (Introducing Lean Six Sigma for Service) – 2015

Introducing Lean Six Sigma for Service First introduced in late 2014, Lean Thinking has produced a leadership culture change at the City of El Paso. Traditionally, government entities operate vertically in silos not taking into account how, in many cases; multiple departments are involved in the delivery of a specific process contributing to the city’s mission of delivering outstanding services. To ensure success of LSS projects, Project Sponsor and Champion training is provided to all dep