Special Handling Service Charge Notes Process & Env. Improvement This process improvement was initiated due to the two major problems: 1) Frequent unavailability of airline representatives (customer) for signing and approving Special Handling Service Charge Notes in order to be validated for billing, leading to huge wastage of time, effort and delay in billing/payments 2) Amount of paper printed (4 sheets per service charge note), plus additional prints as required by airline customer for v

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