Dubai Corporation for Ambulance Services (DCAS)’s benchmarking team was awarded TRADE Benchmarking Proficiency with Commendation (7 Stars) by the Dubai Government Excellence Program (DGEP) and Centre for Organizational Excellence Research (COER). This chapter describes the benchmarking team’s project and achievements for each stage of the TRADE Methodology. DCAS is responsible for providing emergency and prehospital care to individuals in distress due to acute ailment or trauma. The need to accelerate innovation in DCAS was to predict events before they occur, speed up response time, provide the best clinical care, empower the community with skills to manage emergencies, manage the rising cost of conventional emergency tools, and enhance efficiency and sustain resources. UAE holds an ambition to become a global innovation incubator, making it one of the most innovative countries in the world by the year 2021.

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
14.2.4 Conduct best practice/ process benchmarking
14.3.6 Provide ideas management & innovation processes
15.6.13 Innovation, technology & flexibility
3.2.3 Develop&integrate technology/innovation into concept
8.2.2 Create an environment for empowerment/innovation

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