An uncertain macroeconomic environment is still prevailing in our core markets. We are continuing our productivity improvement development, for example by increasing automation and data analytics in different processes, such as customer interactions, network operations and delivery. Additionally, our continuous quality improvement measures will increase customer satisfaction and efficiency and reduce costs.

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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