Dubai Health Authority – UAE – International Best Practice Competition – 2021 (Robotic Process Automation in Healthcare Procurement)

Robotic Process Automation in Healthcare Procurement. Dubai Health Authority (DHA) has set itself as a pioneer in deploying the Robotics Process Automation (RPA) and Artificial Intelligence in its purchasing and contracting department processes aiming to achieve more efficient and sustainable processes, full digitalization and higher supplier happiness. The procurement function is responsible to manage around 1.2B AED with more than 12,000 yearly procurement transactions (Tendering, Purchase

BPIR Categories

10.1.3 Plan information/knowledge management systems.
10.1.4 Select information technologies
10.2.1 Establish info/knowledge management systems
13.1 Develop and manage supplier/customer partnerships
14.3.5 Reengineer business processes & systems
15.6.5 Purchasing/supplier & partner (lenders/regulators)
3.3.1 Obtain necessary materials & equipment
6.2.1 Select suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors
6.2.4 Purchase materials & supplies
8.2.4 Leadership relationships with suppliers and partners