Dubai Land Department (DLD) – United Arab Emirates – Benchmarking Project – 2019

Aim: To provide an instant, reliable, and robust unit-valuation service. Scope: This initiative aims to increase the speed of the unit valuation process from when DLD receives a request for a valuation to when it is provided to the customer. The initiative eliminates most of the required documents through the integration of local databases and external systems. It is envisaged that with the new service there will be no need for the valuation committee anymore except in these circumstances. New p

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms
12.2 Ensure compliance with regulations
13.1 Develop and manage supplier/customer partnerships
14.2.4 Conduct best practice/ process benchmarking
15.6.18 Regulatory and legal compliance
2.1.4 Assess new technology innovations
3.2.1 Translate customer needs into product requirements
3.2.3 Develop&integrate technology/innovation into concept
6.2.5 Acquire appropriate technology
6.3.1 Identify/schedule resources for service requiremnt
6.3.2 Provide the service
7.3.1 Respond to information requests