Dubai Municipality – UAE – Global Benchmarking Award – 2023

Benchmarking in Dubai Municipality (DM) is defined- based on the PAS 7070 definition - as a comprehensive and ongoing process that infuses throughout the organization, aimed at continuous learning and improvement. It entails a systematic approach to identifying instances of exceptional performance, both within and outside the organization, with the aim of understanding the strategies and practices employed to achieve such levels of excellence. DM's benchmarking model plays a pivotal role as a c

BPIR Categories

14.2.1 Develop benchmarking capabilities
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking
15.6.14 Benchmarking/performance measurement/survey design