Dubai Municipality’s benchmarking team was awarded TRADE Benchmarking Proficiency with Commendation (7 Stars) by the Dubai Government Excellence Program (DGEP) and Centre for Organizational Excellence Research (COER). This chapter describes the benchmarking team’s project and achievements for each stage of the TRADE Methodology. The Emirate of Dubai is seeking to transform itself into a smart city using state-of-the-art digital and smart systems in all its government services. Dubai Municipality is one of the vital enabling and operational departments of Dubai, providing supportive infrastructure and resources for the citizens of Dubai. Aligning with the Strategic Plan of Dubai 2021 to create a pioneering government, the Contracts and Purchase Department is striving to provide smart and sustainable services in procurement.

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
14.2.4 Conduct best practice/ process benchmarking
15.6.5 Purchasing/supplier & partner (lenders/regulators)
2.1.4 Assess new technology innovations
3.2.3 Develop&integrate technology/innovation into concept
5.2.1 Select suppliers/outsourced contractors
5.2.2 Work with suppliers/outsourced contractors
5.2.3 Purchase capital goods
5.2.4 Purchase materials & supplies
5.2.5 Acquire appropriate technology
6.2.1 Select suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors
6.2.3 Purchase capital goods
6.2.4 Purchase materials & supplies
6.2.5 Acquire appropriate technology

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