Dubai Police HQ – United Arab Emirates – Benchmarking Project – 2019

Aim: To find and implement best practices to enhance the efficiency and operational capacity of the Hold Baggage Screening System (HBS) as well as the productivity of employees engaged within the different processes and levels of the HBS in Dubai Airports by EXPO 2020 (during which the baggage handling is expected to rise by more than 40%). To achieve these objectives, thereby reducing the number of passengers summoned to search rooms to inspect suspected checked-in baggage at Level 5, the pro

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.3 Review customer relationship approach
12.2 Ensure compliance with regulations
13.1 Develop and manage supplier/customer partnerships
13.3 Manage government/regulator relationships
14.2.4 Conduct best practice/ process benchmarking
15.4.6 Work environment, health, safety, ergonomics
15.6.18 Regulatory and legal compliance
2.1.4 Assess new technology innovations
3.2.1 Translate customer needs into product requirements
3.2.5 Involve stakeholders in innovation & product/service development
4.1.2 Manage advertising & promotional activities