Dubai Police HQ’s benchmarking team was awarded TRADE Benchmarking Proficiency with Commendation (7 Stars) by the Dubai Government Excellence Program (DGEP) and Centre for Organizational Excellence Research (COER). This chapter describes the benchmarking team’s project and achievements for each stage of the TRADE Methodology. Dubai Airports, the world’s busiest international passenger airport, handled and secured 31,093,870 bags in 2018. By EXPO 202O these numbers were expected to rise by more than 40%. Terminal 3 of Dubai International Airport is expected to host most EXPO visitors as Emirates Airlines operates most international flights and is the Premier Partner and Official Airline of the EXPO. Furthermore, Terminal 2 of Dubai International Airport which operates Emirates Airline’s code-share partner FlyDubai is expecting a passenger increase of 25% by 2021. Dubai Police, and its stakeholders are tasked to assist Dubai International Airport to handle these growing passenger numbers while maintaining the provision of World-Class services. The General Department of Airports Security, Dubai Police, provides and maintains the safety and security of civil aviation by carrying out security procedures.

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.3 Review customer relationship approach
12.2 Ensure compliance with regulations
13.1 Develop and manage supplier/customer partnerships
13.3 Manage government/regulator relationships
14.2.4 Conduct best practice/ process benchmarking
15.4.6 Work environment, health, safety, ergonomics
15.6.18 Regulatory and legal compliance
2.1.4 Assess new technology innovations
3.2.1 Translate customer needs into product requirements
3.2.5 Involve stakeholders in innovation & product/service development
4.1.2 Manage advertising & promotional activities

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