An uncertain macroeconomic environment is still prevailing in the core markets. Elisa continuing productivity improvement development, for example by increasing automation and data analytics in different processes, such as customer interactions, network operations and delivery. Additionally, the continuous quality improvement measures will increase customer satisfaction and efficiency and reduce costs.
BPIR Categories14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.