BPIR Categories1.2.3 Identify new innovations that meet customer needs
10.1.1 Derive info/KM requiremts from business strategies
10.1.3 Plan information/knowledge management systems.
10.1.4 Select information technologies
10.3.1 Establish systems security strategies & levels
10.3.2 Establish quality standards and controls.
10.4.1 Manage business records and documents.
14.3.5 Reengineer business processes & systems
15.2.4 Service performance e.g. quality/delivery/value
2.1.4 Assess new technology innovations
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service