General Directorate of Residency and Foreigner’s Affairs – United Arab Emirates – Benchmarking Project – 2016

Aim (the purpose of the project) To identify and implement best practices in airport departure process in order to improve performance to be less than one minute to process one passenger. Scope (What was included and excluded from the project? What exactly was investigated as part of the project? Were there any time-line/resource constraints?) At this stage the project scope is to cover Dubai Airport Terminal 3 only. This is due to T3 is used solely by the local carrier Emirates Airlines, theref