BPIR Categories
1.1.1 Customer performance/satisfaction measurement3.4.1 Design product/process/service enhancements
8.1.1 Leaders develop/manage org culture,vision&values
14.3.3 Implement an org-wide continuous improvemnt program
This best practice from Hospital Universitari Sagrat Cor (HUSC) is the strategic implementation of the EFQM Excellence Model to drive continuous, holistic organisational improvement and transformation. This managerial practice provides a comprehensive framework for optimising processes, increasing efficiency, and enhancing service quality. The adoption of the model was the direct catalyst for the hospital's 2022-2025 Strategic Plan, which has guided a cultural shift towards excellence, innovatio
3.4.1 Design product/process/service enhancements
8.1.1 Leaders develop/manage org culture,vision&values
14.3.3 Implement an org-wide continuous improvemnt program
3.4.1 Design product/process/service enhancements
8.1.1 Leaders develop/manage org culture,vision&values
14.3.3 Implement an org-wide continuous improvemnt program