Huawei Supply Chain Global – China – EFQM Global Award 6 Diamonds (Outstanding Achievement for Customer Centricity) – 2022

Huawei Supply Chain started digital transformation in 2016. Six years of digital construction have boosted digital intelligence and enabled digital governance. As a result, Huawei steadily enhanced customer service and improved the supply cycle, entire-process ITO, and supply cost rate by more than 50%. Huawei also supported the rapid development of new businesses such as enterprise business, cloud, and digital power without major shifts to personnel and have facilitated Huawei’s revenue growt

BPIR Categories

1.2.4 Customer reactions to competitive products
1.3.1 Build customer relationships
2.1.4 Assess new technology innovations
8.2.4 Leadership relationships with suppliers and partners
13.1 Develop and manage supplier/customer partnerships