5S starts with the teacher, not the pupil The relevance of formal quality management initiatives such as Total Quality Management (TQM), quality certification, and Quality Awards to Small/Medium Enterprise (SME) has been a highly contentious issue in the Quality and SME literatures over the past decade. Kutralwe Preschool is a SME (Small/Medium Enterprises) organization, based in Santiago, Chile with 250 students aged between 1 and 6 years old. Kutralwe uses self-assessment as an integral part

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