Maritime and Port Authority of Singapore (MPA) – Singapore – International Best Practice Competition (Connecting MPA with our Customers) – 2014

Connecting MPA with our Customers Previously, MPA finance team looked after more 3,000 customer accounts. 16,000-18,000 MPA invoices were sent out monthly. Customers’ feedback was: i) hardcopies of MPA invoices and Statement of Accounts were often lost, misdirected, or received late; ii) payment modes offered by MPA were limited; iii) difficult to ascertain total amount outstanding due to multiple MPA accounts for different billing purposes; and iv) too many bills for small value items, requir