MCN’s Journey of Excellence. Service quality is a complex process that needs to be worked out at many levels and should be participated by everyone involved. As the competition increases in construction/engineering for copper mining in Chile, how to improve service quality to promote engineering performance becomes a significant issue. MCN S.A. it’s a Medium…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance
8.2.2 Create an environment for empowerment/innovation
9.6.5 Manage workplace cleanliness, health & safety

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