EFQM Model as a Tool for the Development of Functional Criteria
We took the EFQM model and looked at how it can be implemented in the police context (more specifically comprehensive police stations) in an easy-to-understand language, and in a way that does not create unduly burden for our police officers. We rebuilt this purely managerial model for them, on all criteria (leadership, strategy, processes, people, and results…), using police concepts and language. Our staff is thus able to under