NLB’s journey for the Innovation Award by employing the Business Excellence framework. Listed below a summary on each of the categories linking to the framework. Category 1: Leadership Senior Management reviews the NLB’s mission, vision, strategic thrusts and values regularly to ensure that NLB stays relevant and effective amidst the changing external environment and the changing needs of the nation. Category 2: Customers At NLB, customers are at the core of what we provide and greater engag
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