Parsian Electronic Commerce Company (PECCO) – Iran – International Best Practice Competition (Designing and Implementation of PECCO Customers Satisfaction Index) – 2015

Designing and Implementation of PECCO Customers Satisfaction Index Parsian Electronic Commerce Company (PECCO) is the first payment service provider company in Iran which had the most market share for years. But the emergence of the new companies in recent years, caused lost to some part of our market share. To avoid this downtrend in a competitive market which change of cost is low for customers, we had to take the necessary actions to provide more customers satisfaction. Therefore, Our compan