Philippine Heart Center – Philippines – International Best Practice Competition – 2021 (Electronic Medical Consultation Scheduling and Record-Keeping Process)

Electronic Medical Consultation Scheduling and Record-Keeping Process. The Electronic Medical Consultation Scheduling and Record-Keeping Process encompasses the entire process of consultation from scheduling of consultation day to queuing during consultation and actual consultation. There are three important components involved, namely 1) Electronic patient consultation scheduler, 2) Electronic Queuing, and 3) Electronic Medical Record (EMR). A computer program was developed to integrate the var

BPIR Categories

1.1.6 Analyse customer data
1.2.3 Identify new innovations that meet customer needs
10.1.3 Plan information/knowledge management systems.
10.1.4 Select information technologies
10.2.1 Establish info/knowledge management systems
10.4.1 Manage business records and documents.
10.4.2 Manage "e" libraries & information centers
10.4.4 Manage internal information & knowledge sharing
10.5.2 Manage information technology facilities.
15.2.4 Service performance e.g. quality/delivery/value
6.2.5 Acquire appropriate technology
6.3.1 Identify/schedule resources for service requiremnt
6.3.2 Provide the service
6.4.1 Improve process/service performance
6.4.2 Implement systems for managing the service