Philippine Heart Center – Philippines – International Best Practice Competition – 2021 (Pediatric Holistic Care (PHC): Partnership with Parents in the Critical Care Setting)

Pediatric Holistic Care (PHC): Partnership with Parents in the Critical Care Setting. The Pediatric Holistic Care (PHC): Partnership with Parents in the Critical Care Setting is an initiative guided by the Patient-Family Centered Care (PFCC) concept which integrates the families as partners in caring for their critically ill child in the pediatric and surgical intensive care units. It includes: - Promotion of family presence and active engagement in the critical care setting; Provision of em

BPIR Categories

1.1.7 Review customer listening & learning methods
1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships
15.2.2 Customer retention/referral/relationship building
6.4.1 Improve process/service performance